Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kaleah Boyd

Toledo,OH

Summary

Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction.

Overview

4
4
years of professional experience

Work History

Store Supervisor

Aeropostale
Toledo, OH
06.2024 - Current
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Implemented new policies and procedures to improve efficiency.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Analyzed financial data to identify areas of improvement for profitability.

Sales Associate

Aeropostale
Toledo, OH
06.2021 - 07.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.

Host

BJ's Restaurant & Brewhouse
Toledo, OH
05.2023 - 05.2024
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.

Recovery Associate

Jcpennys
Toledo, OH
10.2020 - 09.2021
  • Greeted customers and provided excellent customer service.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Operated cash register to process payments from customers.

Education

High School Diploma -

Roy C. Start High School
Toledo, OH
05-2022

Some College (No Degree) -

University of Toledo
Toledo, OH

Skills

  • Sales floor oversight
  • Customer loyalty and retention
  • Schedule coordination
  • Performance reviews
  • Employee management
  • Product rotation
  • Conflict resolution
  • Team leadership
  • Verbal and written communication
  • Customer experience management

Affiliations

  • Was a member of Roy C. Start High School football & basketball team during my 4 years attending the school.
  • Volunteered at The Veteran's Marketplace at the Seagate Center
  • Spends quality time with family and friends frequently

References

References available upon request.

Timeline

Store Supervisor

Aeropostale
06.2024 - Current

Host

BJ's Restaurant & Brewhouse
05.2023 - 05.2024

Sales Associate

Aeropostale
06.2021 - 07.2024

Recovery Associate

Jcpennys
10.2020 - 09.2021

High School Diploma -

Roy C. Start High School

Some College (No Degree) -

University of Toledo

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Kaleah Boyd