Kaleah Cox
Ocala
Summary
Customer-focused Sales Associate skilled in resolving complaints and ensuring compliance with health regulations. Drives customer satisfaction through teamwork and proactive solutions. Expertise in product promotion and increasing revenue through effective communication. Experienced in setting up displays, restocking shelves, and providing knowledgeable in-store assistance to enhance customer loyalty.
Overview
5
5
years of professional experience
Work History
TA Sales Associate
Walmart
Ocala
10.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall satisfaction and loyalty.
- Resolved customer complaints promptly, maintaining high service standards and customer retention.
- Collaborated with team members to streamline processes, improving customer service experience.
- Processed transactions with accuracy at cash register.
- Maintained organized merchandise displays, ensuring optimal inventory presentation.
- Refilled shelves to ensure adequate product availability.
- Trained new associates on store policies and procedures for efficient operations.
- Ensured compliance with safety and health regulations during all store operations.
Cashier/ Customer Service
L.C Produce
Ocala
03.2021 - 12.2025
- Delivered exceptional customer service during peak hours, maintaining high customer satisfaction.
- Handled cash, credit, and debit transactions securely to ensure accurate financial processing.
- Issued receipts, refunds, credits, or change accurately to facilitate smooth transactions.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Guided customers to specific items, addressing questions and providing informed product advice.
- Answered customer inquiries and provided detailed store information to promote understanding.
- Stocked shelves with merchandise to ensure availability of products.
Cook/Cashier
Bruger King
Ocala
09.2023 - 12.2023
- Prepared food items according to standardized recipes and portion sizes, ensuring consistency.
- Coordinated orders to expedite food delivery based on cook times.
- Collaborated with team members to ensure timely food service during peak hours.
- Set up and performed initial prep work for soups, sauces, and salads to streamline service.
- Maintained a clean working environment by sweeping, mopping, washing surfaces, and emptying trash cans.
- Operated kitchen equipment to ensure safe meal preparation and prevent accidents.
- Wrapped, dated, and labeled food items to maintain safety and freshness in storage.
- Sanitized workstation at end of shift to reduce risk of food-borne illnesses.
Crew Member
Signature Brands LLC
Ocala
06.2023 - 09.2023
- Collaborated with team to meet daily operational goals, ensuring smooth store operations.
- Restocked and organized supplies to support team efficiency and streamline workflow.
- Maintained cleanliness and organization of work areas, contributing to a welcoming environment for customers.
- Adhered to safety protocols to promote a secure working environment for staff.
- Participated in training sessions for new crew on procedures and policies.
Restaurant Team Member
7 Eleven Gas Station
Ocala
01.2022 - 02.2023
- Provided exceptional service to a high volume of daily customers.
- Delivered exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Provided quality customer service with a friendly attitude.
- Facilitated customer orders and offered tailored recommendations to improve dining experience.
- Processed payments accurately and efficiently using POS system.
- Welcomed customers warmly and offered menus to facilitate their meal selection.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Followed health code regulations when handling food items safely.
- Trained new team members on restaurant policies and procedures, ensuring consistent service quality.
Education
High School Diploma -
West Port High School
Ocala, FL05-2023
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05-2026
Skills
- Customer service
- Effective communication
- Teamwork
- Time management
- Task prioritization
- Policy and procedure adherence
- Reliable and punctual
- Health regulations compliance
- Excellent people skills
- Listening skills
- Outgoing personality
- Calm demeanor
- Patient care
- Clinical assessment
- Collaboration
- Teamwork and collaboration
Timeline
TA Sales Associate
Walmart
10.2023 - Current
Cook/Cashier
Bruger King
09.2023 - 12.2023
Crew Member
Signature Brands LLC
06.2023 - 09.2023
Restaurant Team Member
7 Eleven Gas Station
01.2022 - 02.2023
Cashier/ Customer Service
L.C Produce
03.2021 - 12.2025
High School Diploma -
West Port High School
Bachelor of Science - Nursing
Grand Canyon University