Natalie Needham
Wellsboro,PA
Summary
Detail-oriented and adaptable individual with a strong work ethic and a passion for learning. Excels in time management and consistently meets deadlines. Eager to take on new roles and help others succeed.
Overview
8
8
years of professional experience
Work History
Home TA Associate
Walmart
07.2023 - 02.2025
- Ensure safety in the workplace
- Customer satisfaction
- I personally tracked the inventory in the backroom. By taking responsibility, I was able to keep the shelves stocked properly and efficiently and have an accurate list of what was still available.
Auto Care Center Bay Manager
Walmart
08.2022 - 07.2023
- Managed associates and the workload of the garage
- Trained and certified all associates according to state law and company policies
- Scheduling employees and customer appointments
- Issued discipline when necessary
- Maintained a safe work environment
- Ensured requests were completed correctly.
- During my time as Bay Manager, I was able to cut the service time by 20% by ensuring all my staff were trained properly, and the policies and procedures were being followed properly.
Office worker/Delivery Driver
Summit of New England
02.2022 - 08.2022
- Ensured orders were placed and delivered accurately
- Managed returns and small business paperwork
- During my time with Summit of New England, I created a process to keep track of part returns for all the stores within the company, ensuring they were not lost in the process, and the refunded money matched what we expected. Doing so helped increase the budget and time of employees, so people were not touching it multiple times and overworking each other.
Delivery Driver
Napa
04.2021 - 02.2022
- Provided excellent customer service while delivering parts to customers
- Verified accuracy of orders, drove in all weather conditions, and played a role in increasing sales by service as the customer’s primary point of contact.
- During my time as a delivery driver, I helped increase sales by providing efficient and fast delivery. I was the face of the company for many wholesale customers, and I was able to increase sales by being professional and courteous, helping ensure their parts were correct, and coming back to the store with their orders as needed.
Field Service Representative
MaineToday Media
08.2020 - 04.2021
- Directed the organization and distribution of newspapers through a large geographical area.
- Personally completed additional routes regularly to ensure all deliveries were completed on time.
WaterSpider
MaineHealth
01.2017 - 08.2020
- Billed and verified payment of claims per Medicare guidelines and Maine State law
- Tracked and logged issues related to claims
- Collected and presented data, trends, and concerns to management.
- During my time as a WaterSpider, I created a process to keep track and ensure the correct processing and payment of HINN claims. In doing so, I ensured that the payment we received was correct and the responsibility of the patient was correct, preventing write-offs and loss of revenue.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH02-2027
Skills
- Microsoft Office
- EPIC
- Salesforce
- Organization
- Customer Service
- Time Management
- Preparing reports
- Computer skills
- Order fulfillment
- Workplace safety
- Client relationship management
- Vendor management
- File management
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Cash handling
- Decision-making
- Complex Problem-solving
- Work Planning and Prioritization
- New hire training
Timeline
Home TA Associate
Walmart
07.2023 - 02.2025
Auto Care Center Bay Manager
Walmart
08.2022 - 07.2023
Office worker/Delivery Driver
Summit of New England
02.2022 - 08.2022
Delivery Driver
Napa
04.2021 - 02.2022
Field Service Representative
MaineToday Media
08.2020 - 04.2021
WaterSpider
MaineHealth
01.2017 - 08.2020
Bachelor of Science - Information Technology
Southern New Hampshire University
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