Kaleah Shepherd
Chicago,IL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction for Nicor Gas. Excelled in conflict resolution and data entry, boosting resolution efficiency by 30%. I am skilled in active listening and critical thinking, adept at transforming customer challenges into positive outcomes.
I have solid background in customer service. My track record of efficiently resolving customer inquiries and maintaining high satisfaction rates are awesome. I also take pride the ability to leverage communication and problem-solving skills to enhance customer experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Im great in independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nicor Gas
1665 Birchwood Ave
03.2022 - Current
I was responsible for assisting customers with inquiries related to their natural gas services, including billing questions, reporting gas leaks, setting up new service when a customer has moved. I also addressed any concerns they might of had regarding their gas account, ensuring the customer’s satisfaction through effective communication and problem solving.
Customer Service Representative
Primary Staffing Services
4247 S Kedzie Ave
10.2020 - 02.2022
I was responsible for assisting customers with inquiries related to their natural gas services, including billing questions, reporting gas leaks, setting up new service when a customer has moved. I also addressed any concerns they might of had regarding their gas account, ensuring the customer’s satisfaction through effective communication and problem solving.
Education
Clay High School
19131 Darden Rd South Bend IN06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Data collection
- Staff training
- De-escalation techniques
- Prioritization
Timeline
Customer Service Representative
Nicor Gas
03.2022 - Current
Customer Service Representative
Primary Staffing Services
10.2020 - 02.2022
Clay High School