Kaleb Baylor
Gahanna,OH
Summary
Dynamic sales professional with a proven track record at Improveitusa, excelling in customer relations and team leadership. Skilled in account management and lead generation, I enhance client satisfaction through exceptional service and effective communication. Committed to fostering positive experiences, I leverage interpersonal skills to drive sales and build lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Improveitusa
Gahanna, OH
10.2025 - 12.2025
- Maintained up-to-date knowledge of products and promotions to effectively communicate benefits.
- Collaborated with team members to achieve store sales targets and improve customer engagement.
- Engaged in ongoing training sessions to develop skills in sales techniques and product knowledge.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Swim Instructor
Hydra Aquatic
Jefferson, OH
10.2023 - 10.2025
- Instructed swim lessons for diverse skill levels, fostering a safe learning environment.
- Developed individualized training plans to enhance student performance and confidence.
- Monitored student progress, providing constructive feedback to ensure improvement.
- Implemented safety protocols during lessons, promoting awareness among participants.
- Trained new instructors on lesson plans and teaching methodologies for consistency.
- Organized and led group swimming sessions, enhancing team-building skills among participants.
- Maintained CPR/AED, and First Aid certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Guest Service Manager
Gahanna Parks and Recreation
Gahanna, OH
05.2025 - 09.2025
- Oversaw daily operations to ensure exceptional guest experiences and smooth facility management.
- Resolved guest inquiries and complaints promptly, fostering a welcoming environment.
- Cultivated relationships with community partners to promote recreational activities and events.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
Education
Regional Planning And Urban Development
The Ohio State University
Columbus, Ohio, OHHigh School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Account management
- Lead generation
- Team leadership
Certification
CPR/AED
Timeline
Sales Representative
Improveitusa
10.2025 - 12.2025
Guest Service Manager
Gahanna Parks and Recreation
05.2025 - 09.2025
Swim Instructor
Hydra Aquatic
10.2023 - 10.2025
Regional Planning And Urban Development
The Ohio State University
High School Diploma -
Gahanna Lincoln High School