Kaleb Bland
Summary
Motivated and detail-oriented professional transitioning from a role as a Security Officer to an Entry-Level IT Support position, bolstered by a CompTIA Security+ certification. Brings a unique blend of hands-on experience in maintaining high-security standards and a foundational understanding of network and information security. Proficient in identifying, diagnosing, and resolving technical issues, underpinned by strong problem-solving skills and a commitment to excellent customer service. Demonstrates an ability to communicate effectively with both technical and non-technical users. Eager to apply a comprehensive understanding of security protocols and IT best practices in a helpdesk environment, aiming to contribute to the efficient resolution of technical inquiries and the enhancement of overall system security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
07.2020 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints
- Used ticketing systems to manage and process support actions and requests
- Created badges and modified badge access codes using provided software
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Interacted assertively but non-confrontationally with personnel and the general public
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Created user accounts and assigned permissions.
Cybersecurity Analyst Intern
Eretmis Academy
12.2020 - 04.2021
- Recommend improvements in security systems and procedures
- Performed risk analyses to identify appropriate security countermeasures
- Researched and developed new computer forensic tools
- Developed strong organizational and communication skills through coursework and volunteer activities
- Enhanced network security by conducting thorough vulnerability assessments and penetration tests.
- Assisted in the development of cybersecurity policies and procedures for improved organizational security posture.
- Gained extensive knowledge in data entry, analysis and reporting
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proven ability to develop and implement creative solutions to complex problems
- Conducted security audits to identify vulnerabilities.
Education
Bachelor of Arts - Sociology
Roanoke College
Salem, VA05.2020
Skills
- Proficiency in various operating systems (eg, Windows Server, Linux, Active Directory)
- OS installation, configuration, and patch management
- Creation and maintenance of detailed documentation for hardware and procedures
- Effective communication with team members and other IT professionals
- Ability to convey technical information to non-technical stakeholders
- Experience with virtualization technologies (eg, VMware, Hyper-V)
- Virtual machine creation, management, and migration
- Knowledge of data center security protocols and procedures
- Firewalls, intrusion detection, and prevention systems
- Knowledge of ticketing systems (ServiceNow, Jira)
- Strong analytical skills for diagnosing and resolving technical issues
- Root cause analysis and preventive measures
- Server installation, configuration, and maintenance
- Rack and stack procedures
- Hardware troubleshooting and replacement
Certification
- 2022-10, CompTIA Security+
- In Progress, CompTIA A+
Projects
- Constructed a home-lab using Oracle Virtual box Learned how to manage accounts using Active Directory (creating profiles and passwords).
- Assist with network issues that develop at home
- Built a gaming PC [GTX 1660 Super GPU Ryzen 5 3600 3.6GHz CPU 32Gb RAM & 550Gb SSD Windows 10 64-bit]
Timeline
Cybersecurity Analyst Intern
Eretmis Academy
12.2020 - 04.2021
Security Officer
Allied Universal Security Services
07.2020 - Current
Bachelor of Arts - Sociology
Roanoke College
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