Kaleb Caffey
Odessa
Summary
Results-driven individual with expertise in team leadership, operations management, and customer service. Skilled in decision-making, budgeting, and inventory management, consistently driving efficiency and achieving high responsiveness standards. Glory be to God.
Overview
8
8
years of professional experience
Work History
Shop Manager
SRT Services
Midland, TX
10.2025 - 03.2026
- Managed maintenance operations for a fleet of over 40 company-owned units, making sure that units are in optimal conditions.
- Built and organized a parts room from the ground up, cataloging and maintaining over $80,000 in inventory.
- Scheduled and coordinated mechanics and third-parties for repairs and preventative maintenance.
- Tracked and responded to all shop requests, and providing consistent follow up to ensure timely completion.
- Established and maintained vendor relationships with service providers and suppliers.
- Monitored shop expenses, analyzed cost/profit ratios for all units and equipment.
- Researched and implemented maintenance schedules and inspections for JLG, CAT, and John Deere equipment.
- Maintained high responsiveness standards by handling calls and issues outside standard business hours.
CSA Advisor
Warren Cat
Odessa, TX
04.2025 - 09.2025
- Coordinated scheduled maintenance intervals based on customer contracts and equipment usage.
- Communicated maintenance updates, recommendations, and service timeframes to customers when needed.
- Supervised and provided guidance to all Preventive Maintenance techs, to assure quality and consistent service.
- Cooperated with other teams within company to align scheduling, and technician workload.
- Researched and ordered all necessary parts for job completion.
Field Service Facilitator
Warren Cat
Odessa, TX
11.2024 - 04.2025
- Transitioned from a front counter role into an independent field support role.
- Managed end to end service coordination, including parts ordering, scheduling, and job tracking.
- Communicated directly with Caterpillar for support, parts procurement, and issue resolution if necessary.
- Operated with minimal supervision, prioritizing tasks and ensuring timely completion of service requests.
- Coordinated between field techs, vendors, and internal teams to maintain workflow efficiency.
Warehouse/Parts Counter Person
Warren Cat
Odessa, TX
09.2023 - 11.2024
- Started in a entry level warehouse role and advanced through all departments based on performance and reliability.
- Was given leader of Will-Call, overseeing order fulfillment, customer pickups, and team coordination.
- Transitioned to a front counter role, assisting customers directly with parts selection, orders, and inquiries.
Retail/General Warehouse Associate
Home Depot
Odessa, TX
06.2022 - 09.2023
- Provided customer assistance and support, ensuring a positive experience for all involved.
- Cross-trained multiple roles, stepping in as needed to support any operations when needed.
- Built and assembled merchandise displays and store projects to enhance product presentation.
- Pulled, and prepared customer orders accurately.
Warehouse Receiver
Academy Sports + Outdoors
Odessa, TX
03.2018 - 11.2022
- Received and inspected incoming shipments for accuracy and quality.
- Collaborated with team members to maintain optimal inventory levels.
- Operated forklifts and pallet jacks to transport merchandise.
- Implemented safety protocols, reducing workplace accidents significantly.
Education
High School Diploma -
Odessa High School
Odessa, TXSkills
- Customer service
- Employee management
- Customer engagement
- Employee scheduling
- Budgeting and finance
- Team leadership
- Decision-making
- Inventory management
- Effective leader
- Strategic planning
- Operations management
- Teamwork and collaboration
Timeline
Shop Manager
SRT Services
10.2025 - 03.2026
CSA Advisor
Warren Cat
04.2025 - 09.2025
Field Service Facilitator
Warren Cat
11.2024 - 04.2025
Warehouse/Parts Counter Person
Warren Cat
09.2023 - 11.2024
Retail/General Warehouse Associate
Home Depot
06.2022 - 09.2023
Warehouse Receiver
Academy Sports + Outdoors
03.2018 - 11.2022
High School Diploma -
Odessa High School