Summary
Overview
Work History
Education
Skills
Timeline
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Kaleb Cassatt

Seaside Heights,NJ

Summary

Adept at managing high-pressure situations, I excelled as a Front Desk Associate at Planet Fitness, enhancing guest relations and retention through exceptional customer service and problem-solving skills. My proactive approach to training new hires and streamlining front desk operations significantly contributed to a positive customer experience and team productivity.

Overview

1
1
year of professional experience

Work History

Front Desk Associate

Planet Fitness
11.2023 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Performed basic daily bookkeeping tasks.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Education

Huntingdon Area Senior High School
Huntingdon, PA
05.2021

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Customer Service

Timeline

Front Desk Associate

Planet Fitness
11.2023 - Current

Huntingdon Area Senior High School

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Kaleb Cassatt