Kaleb Cato
Rockwall
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cavender Nissan
Rockwall
09.2024 - Current
- Take inbound and outbound calls to schedule appointments.
- Manage internet leads, and turn leads into appointments.
- Service customers with issues dealing with their vehicles.
- Review customer accounts, and make changes if necessary.
- Listen to customer concerns and handle complaints.
- Give detailed explanations of services or products.
Customer Service Representative
JJ'S Unique Auto
Rockwall
07.2023 - 09.2024
- Inbound and outbound calls assisting customers.
- Order parts, receive, and log in parts.
- Resolve customer billing inquiries.
- Interact with customers.
- Assist with oil changes, tune-ups, and brakes.
- All other duties assigned.
Customer Service Representative
M&M Solutions
Garland
01.2021 - 05.2023
- Take Outbound / Inbound Calls.
- Assist customers with bid offers.
- Receive and sign for product deliveries.
- Schedule appointments.
- Perform other duties assigned to meet business needs.
Education
High School Diploma -
Rockwall Heath High School
Rockwall, TX06-2021
Some College (No Degree) - Business Administration
Southwestern Christian College
Terrell, TXSkills
- Customer service
- Appointment scheduling
- Billing resolution
- Lead management
- Service explanation
- Customer relationship management
Timeline
Customer Service Representative
Cavender Nissan
09.2024 - Current
Customer Service Representative
JJ'S Unique Auto
07.2023 - 09.2024
Customer Service Representative
M&M Solutions
01.2021 - 05.2023
High School Diploma -
Rockwall Heath High School
Some College (No Degree) - Business Administration
Southwestern Christian College