Overview
Work History
Education
Skills
Timeline
Generic

Kaleb Cato

Rockwall

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cavender Nissan
Rockwall
09.2024 - Current
  • Take inbound and outbound calls to schedule appointments.
  • Manage internet leads, and turn leads into appointments.
  • Service customers with issues dealing with their vehicles.
  • Review customer accounts, and make changes if necessary.
  • Listen to customer concerns and handle complaints.
  • Give detailed explanations of services or products.

Customer Service Representative

JJ'S Unique Auto
Rockwall
07.2023 - 09.2024
  • Inbound and outbound calls assisting customers.
  • Order parts, receive, and log in parts.
  • Resolve customer billing inquiries.
  • Interact with customers.
  • Assist with oil changes, tune-ups, and brakes.
  • All other duties assigned.

Customer Service Representative

M&M Solutions
Garland
01.2021 - 05.2023
  • Take Outbound / Inbound Calls.
  • Assist customers with bid offers.
  • Receive and sign for product deliveries.
  • Schedule appointments.
  • Perform other duties assigned to meet business needs.

Education

High School Diploma -

Rockwall Heath High School
Rockwall, TX
06-2021

Some College (No Degree) - Business Administration

Southwestern Christian College
Terrell, TX

Skills

  • Customer service
  • Appointment scheduling
  • Billing resolution
  • Lead management
  • Service explanation
  • Customer relationship management

Timeline

Customer Service Representative

Cavender Nissan
09.2024 - Current

Customer Service Representative

JJ'S Unique Auto
07.2023 - 09.2024

Customer Service Representative

M&M Solutions
01.2021 - 05.2023

High School Diploma -

Rockwall Heath High School

Some College (No Degree) - Business Administration

Southwestern Christian College

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Kaleb Cato