Kaleb Downs
Seattle,Washington
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional service in crisis and office environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Behavior Clinician
Global Professional Services
03.2022 - Current
- Facilitated communication with internal and external stakeholders, inviting appropriate individuals and reminding parties of due dates for material submission.
- Reviewed and managed departmental documents published on both external and internal websites, ensuring compliance with organizational standards.
- Managed the department’s policies & procedures handbook, updating it with monthly edits from staff in adherence to established processes. Collaborated with the team to create and manage the company handbook.
- Created and managed the company website, ensuring its functionality and relevance to organizational goals.
- Digitalized the company's operations, including setting up, auditing, and distributing company phones and tablets to streamline communication and workflow.
- Served as a representative of the company with external stakeholders, facilitating meetings and effectively communicating organizational objectives and initiatives.
Crisis Line Lead
Rocky Mountain Crisis Partners
06.2020 - 01.2022
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
Medical Office Manager's Assistant
Longevity Institute
06.2017 - 06.2020
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
Education
Master of Science - Industrial And Organizational Psychology
University of Hartford
West Hartford, CT03.2025
Bachelor of Science - Health Sciences
Ball State University
Muncie, IN05.2020
Skills
- Office Administration
- Data Entry
- Documentation and Recordkeeping
- Microsoft Office Suite
Game Master/Dungeon Master
As a Game Master/Dungeon Master, I've crafted immersive experiences for diverse settings, including escape rooms, board games, and activities for both clinical and non-clinical environments. My approach combines creativity with adaptability, tailoring each experience to meet the needs and interests of the players. Whether guiding participants through therapeutic interventions in clinical settings or fostering fun and excitement in non-clinical contexts, I excel in creating engaging challenges that promote teamwork and critical thinking. With a knack for storytelling and quick thinking, I'm able to seamlessly navigate live gaming experiences, ensuring that players are fully immersed in the adventure from start to finish.
Timeline
Administrative Assistant/Behavior Clinician
Global Professional Services
03.2022 - Current
Crisis Line Lead
Rocky Mountain Crisis Partners
06.2020 - 01.2022
Medical Office Manager's Assistant
Longevity Institute
06.2017 - 06.2020
Master of Science - Industrial And Organizational Psychology
University of Hartford
Bachelor of Science - Health Sciences
Ball State University
Similar Profiles
Glen PettigrewGlen Pettigrew
Accountant at United Allergy ServicesAccountant at United Allergy Services
Gabriella Ramirez-BarreroGabriella Ramirez-Barrero
Secretary's Assistant at GPS Global Construction & Professional Services InSecretary's Assistant at GPS Global Construction & Professional Services In
Tan Jeng BangTan Jeng Bang
Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)