Melee McClendon
Shreveport,LA
Summary
Energetic, hardworking, and dependable employee with an eye for detail and a customer service orientation. Recognized for consistently maintaining a courteous and professional attitude and being a team player. I am seeking a challenging position that can utilize extensive customer service skills fully.
Overview
23
23
years of professional experience
Work History
Clinician/Administrative Assistant
The Healing Clinics LLC
Shreveport, LA
09.2019 - 01.2026
Facilitated patient process by assisting with intake forms, scheduling, invoicing, taking payments, running pmps.
Assisting patients with renewals, sending renewal recommendations to pharmacy upon approval from physician.
Ensuring compassionate patient care/HIPAA compliance.
Customer Service Representative
Teleperformance USA
Shreveport, LA
07.2017 - 09.2019
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales
Wine Country Bottle Shop
Shreveport, LA
11.2015 - 06.2017
- Inventory
- Customer Service
- Client Consulting
- Opening and Closing Duties
Executive Administrative Assistant
Applegate Recovery LLC
Shreveport, LA
03.2011 - 11.2015
- End of Day Reports
- Patient Scheduling
- Receptionist/Front Desk
- Customer Relations
- HIPAA Compliance
- Confidentiality
- Training
- Supervision and Team Work
- Event Planning
- Patient Charting
Bartender/Server
Bistro Byronz
Shreveport, LA
06.2007 - 03.2011
- Customer Service
- Opening and Closing Duties
Server
Superior Steak House
Shreveport, LA
02.2003 - 07.2007
- Customer Service
- Fine Dining
Assistant to Accessories Buyer
Ivan Smith Furniture
Shreveport, LA
03.2005 - 06.2006
- Office Administration
- Customer Service
- Purchasing Orders
- Assisted in Market Buying and Ordering
Education
North Western State University
Natchitoches, LA03-1988
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Captain Shreve High School
Shreveport, LA03-1986
Skills
- Office Administration
- Collections
- Accounts Receivable / End of Day Reports
- Medical / Clinical Office Procedures
- Patient Charting
- Scheduling
- Customer Service/Relations
- HIPAA Compliance
- Confidentiality
- Training
- Supervision and Team Work
- Event Planning
- Fine Dining
- Patient care
- Patient relations
Timeline
Clinician/Administrative Assistant
The Healing Clinics LLC
09.2019 - 01.2026
Customer Service Representative
Teleperformance USA
07.2017 - 09.2019
Retail Sales
Wine Country Bottle Shop
11.2015 - 06.2017
Executive Administrative Assistant
Applegate Recovery LLC
03.2011 - 11.2015
Bartender/Server
Bistro Byronz
06.2007 - 03.2011
Assistant to Accessories Buyer
Ivan Smith Furniture
03.2005 - 06.2006
Server
Superior Steak House
02.2003 - 07.2007
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Captain Shreve High School
North Western State University