Kaleb Faber
Avon Lake
Summary
Dedicated Member Service Representative experienced in customer support, dispute resolution, and financial transactions. Enhanced member onboarding processes and effectively handled complaints, driving high levels of satisfaction and loyalty. Built strong relationships with members, promoting services to foster engagement.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Planet Fitness
Avon, OH
08.2022 - Current
- Provided exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Conducted regular facility tours, promoting services and fostering a welcoming environment for prospective members.
- Maintained accurate member records using club management software to ensure data integrity.
- Trained new staff on company policies, procedures, and customer service best practices for consistency.
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Calmly and successfully de-escalated a heated disagreement between two parties and found a resolution
Crew Member Team Leader
McDonald's
Avon Lake, OH
12.2017 - 08.2022
- Led team in daily operations, ensuring efficient workflow and high-quality service.
- Implemented process improvements that enhanced speed of service during peak hours.
- Trained new crew members on operational protocols and customer service standards.
- Monitored inventory levels, coordinating restocking to optimize supply availability.
- Resolved customer complaints effectively, enhancing overall customer satisfaction scores.
- Maintained cleanliness and organization of work areas to meet health and safety standards.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
Education
High School Diploma -
Avon Lake High School
Avon Lake, OHSkills
- Member onboarding
- Customer service
- Complaint handling
- Dispute resolution
- Service upselling
- Product sales
- Point-of-sale system
- Financial transactions
- Problem resolution
- Computer skills
- Time Management
- Relationship building
Timeline
Member Service Representative
Planet Fitness
08.2022 - Current
Crew Member Team Leader
McDonald's
12.2017 - 08.2022
High School Diploma -
Avon Lake High School