Kaleb Heffner
Cedar Rapids
Summary
Branch manager/Sales Professional with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
9
9
years of professional experience
Work History
Branch Manager
SRS Distribution
Cedar Rapids
11.2022 - Current
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Established strong working relationships with external partners such as vendors and suppliers.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supported outside sales force in servicing and obtaining new business.
Assistant Manager
SRS Distribution
Cedar Rapids
08.2020 - 10.2022
- Cross-sold additional products or services based on customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads through cold calling potential clients.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Reduced process lags by training employees on best practices and protocols.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Inside Sales Representative
SRS Distribution (Gannon Roofing Supply)
Cedar Rapids
03.2018 - 08.2020
- Cross-sold additional products or services based on customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads through cold calling potential clients.
- Maintained and updated customer database with contact details and sales interaction history.
- Organized daily delivery schedules to ensure on-time deliveries for our customers
Warehouse Manager
SRS Distribution (Gannon Roofing Supply)
Cedar Rapids
11.2017 - 03.2018
- Resolved customer complaints related to product quality or delivery issues.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
Outside Sales Representative
SRS Distribution (Gannon Roofing Supply)
Cedar Rapids
05.2016 - 11.2017
- Educated customers on product features and technical details to highlight benefits.
- Created customized presentations for prospective clients based on their needs.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Resolved customer complaints promptly and professionally.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Bachelor of Science - Athletic Training
University of Mobile
Mobile, AL12-2011
Skills
- Financial analysis
- Operational efficiency
- Risk assessment
- Regulatory compliance
- Customer service
- Sales strategy
- Team leadership
- Employee training
- Lead generation
- Problem solving
- Client acquisition
- Conflict resolution
- Business development
- Sales professional
- Upselling and cross selling
Timeline
Branch Manager
SRS Distribution
11.2022 - Current
Assistant Manager
SRS Distribution
08.2020 - 10.2022
Inside Sales Representative
SRS Distribution (Gannon Roofing Supply)
03.2018 - 08.2020
Warehouse Manager
SRS Distribution (Gannon Roofing Supply)
11.2017 - 03.2018
Outside Sales Representative
SRS Distribution (Gannon Roofing Supply)
05.2016 - 11.2017
Bachelor of Science - Athletic Training
University of Mobile