KALEB HUDSON-STACEY
IT technician
Pleasant Shade,Tennessee
Summary
Dedicated customer service professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Passionate about workers' rights as a former blue-collar professional. Exceptional skills and interest in Information Technology.
Overview
5
5
years of professional experience
Work History
IT Support Technician
System Integrations
07.2023 - Current
- Performed configuration of cameras
- Ability to recognize errors with cameras or install
- Configured servers for deployment
- Installed cameras
- Worked help desk
- Installed and troubleshoot access control units
Remote Customer Service Specialist
Sitel
04.2023 - Current
- Answer inbound customer calls and respond to inquiries with excellent customer service
- Practice active listening to determine best course of action and respond to client needs
- Assist clients in setting up payment plans based on individual goals and needs
- Register new patients and assist with appointment scheduling
- Record pertinent information from inquiries into customer service database.
Associate
Amazon
12.2022 - 03.2023
- Collaborated with team of six to maintain company robotics and meet productivity goals
- Programmed and repaired three robots according to company standards and protocols
- Ran diagnostics and troubleshooting on robotics systems
- Assisted packing department in managing orders according to workload demands.
Head Foam Cutter
Drew Foam
07.2022 - 11.2022
- Led team of five to operate foam cutting table and meet production goals
- Prioritized tasks and delegated them according to available time and resources
- Equipped machinery with required tools and parts
- Performed quality assurance to ensure company policies and standards were met.
Machine Operator/Package Handler
Fabricated Tube Products
12.2021 - 06.2022
- Manipulated controls to set, activate, and adjust mechanisms on machinery
- Lubricated parts and performed minor maintenance to improve machine function
- Interpreted company blueprints to test parts according to standards
- Perform quality assurance by inspecting parts and documenting process through company directed paperwork.
Team Lead
Amazon
05.2021 - 11.2021
- Collaborated with three other team leads to manage production team of 30-40 associates
- Provisioned supplies based on prioritization, availability, and distribution capabilities
- Coordinated inventory, stocking, and ordering
- Participated in physical inventory counts and supply audits to keep information accurate and current.
Team Lead
Walmart
07.2019 - 05.2021
- Led team of four second-shift stockers and managed schedules according to workload
- Delegated daily tasks, monitored progress, and enforced deadlines to optimize group productivity
- Provided excellent and efficient service when communicating with customers and vendors
- Collaborated with coworkers on special projects and seasonal displays
- Organized stockroom and work areas for optimal productivity and worker safety
- Stocked shelves, racks and bins with new or transferred merchandise.
Education
Professional Certificate - Google IT Support
Coursera
Online05.2023
Skills
- Data entry and maintenance
- Credit card payment processing
- Customer data confidentiality
- Managing operating systems (Windows, Linux)
- Proficiency in Microsoft Office Suite
- Software management and troubleshooting
- IT systems administration
- Implementing/managing directory services
- Cryptology/encryption
- Network security
Timeline
IT Support Technician
System Integrations
07.2023 - Current
Remote Customer Service Specialist
Sitel
04.2023 - Current
Associate
Amazon
12.2022 - 03.2023
Head Foam Cutter
Drew Foam
07.2022 - 11.2022
Machine Operator/Package Handler
Fabricated Tube Products
12.2021 - 06.2022
Team Lead
Amazon
05.2021 - 11.2021
Team Lead
Walmart
07.2019 - 05.2021
Professional Certificate - Google IT Support
Coursera
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