Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jason Alegre

Waterbury,CT

Summary

Driven IT professional with a robust background at St. Margaret Willow Plaza, adept in hardware and software troubleshooting and customer service excellence. Leveraged expertise in network maintenance and security implementation to enhance system functionality and user satisfaction. Proven track record in fostering seamless operations and resolving technical challenges with proactive solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Technician

St. Margaret Willow Plaza
Waterbury, CT
08.2020 - 12.2024
  • Resolved hardware and software issues regularly, ensuring uninterrupted operations for a staff of three
  • Conducted regular software and hardware updates to improve system functionality and ensure smooth operations for a team of three
  • Enhanced security by implementing firewalls and antivirus solutions, successfully preventing unauthorized access and safeguarding data
  • Set up and managed user accounts with secure access controls, ensuring a well-organized and protected digital workspace for the team
  • Maintained accurate logs of repairs and maintenance, enabling efficient troubleshooting and improved technical support for future needs
  • Configured and maintained reliable Wi-Fi networks for the office, ensuring stable and uninterrupted connectivity for daily operations
  • Monitored and maintained network availability, proactively addressing technical issues to ensure stable systems and user satisfaction

Technical Support Specialist – Meter Reader

Connecticut Natural Gas
06.2023 - 12.2023
  • Conducted daily meter reading routes, ensuring accurate data collection and smooth billing operations for customers
  • Verified and resolved invoice discrepancies using company systems, ensuring timely and accurate billing cycles
  • Utilized SAP for data entry, generating reports, and streamlining workflows to support efficient team operations
  • Supported the deployment of new software tools for field workers, providing training and troubleshooting to ensure smooth adoption
  • Delivered on-site technical support for computers and tablets, addressing device malfunctions to ensure uninterrupted field operations

Education

Bachelor of Science - Computer Science-Alternative, Cybersecurity

Central Connecticut State University
05.2026

Associate of Science - Computer Information Systems Technology

Naugatuck Valley Community College
Waterbury
05-2023

Skills

  • Hardware and Software Troubleshooting
  • System Maintenance and Updates
  • Network Configuration and Maintenance
  • Security Implementation
  • Wi-Fi Configuration
  • Field Device Support
  • Data Entry and Reporting
  • Fundamental Computer Operations
  • Knowledgeable in Dynamic Memory Allocation
  • Knowledgeable in Computer Forensics Principles
  • Knowledgeable in Digital Evidence Analysis and Acquisition
  • File System Forensics
  • Knowledgeable in Forensic Reporting
  • Documentation
  • User Account Management
  • SAP Software
  • Technical Support
  • Customer Service
  • Invoice Discrepancy Resolution

Certification

Management Information Systems Certification

Languages

Spanish
Professional

References

References available upon request.

Timeline

Technical Support Specialist – Meter Reader

Connecticut Natural Gas
06.2023 - 12.2023

IT Support Technician

St. Margaret Willow Plaza
08.2020 - 12.2024

Bachelor of Science - Computer Science-Alternative, Cybersecurity

Central Connecticut State University

Associate of Science - Computer Information Systems Technology

Naugatuck Valley Community College

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Jason Alegre