Kaleb Knight
North Augusta,SC
Summary
Multi-talented technical Specialist with a quality-driven and disciplined approach to completing work assigned to me. Decisive leader, strategic planner and complex problem-solver with 20+ years of troubleshooting and repair experience. Pursuing new professional challenges with a growth-oriented company.
Overview
26
26
years of professional experience
Work History
Process Assistant
Amazon
Appling, GA
09.2021 - Current
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Supervised and scheduled 12-20 employees each day for the floor I was running.
- Worked with employees daily to keep daily productivity up and meet production goals.
Hyperbaric Specialist
Baroserv
Tucson, AZ
06.2020 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Maintained current understanding of hyperbaric chamber systems, compliance standards and best practices.
- Handled proper storage and rotation of all parts, products, and supplies.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained client equipment by performing extensive repair work as well as preventive maintenance and troubleshooting pneumatic electrical and analog systems.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Senior Technical Support Analyst
Intrado
West Point, GA
12.2018 - 06.2020
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Devised solutions to operations issues related to Windows and related software, working closely in person, via phone, email, live chat and web teleconference.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
Helper
McManus Welding
Woodland, AL
03.2018 - 11.2018
- Paid close attention to all instructions from supervisor to complete tasks on time.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Loaded and unloaded construction materials to prepare for use in construction.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Installed and repaired Wheelabrator blast machines.
Sr Application Support Analyst
Intrado
West Point, GA
08.2008 - 02.2018
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to ensure high levels of productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Technical Support Analyst
Intrado
West Point, GA
12.1998 - 08.2008
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Exceeded goals through effective task prioritization and great work ethic.
Radioman 3rd Class
United States Navy
Oak Harbor, WA
07.1995 - 07.1998
- Delivered onsite technical support for 150 employees.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Recommended and implemented network standards to support enterprise network infrastructure.
- Uploaded new software, rolled out updates and applied patches to computers and servers upon release to prevent threats from penetrating networks.
- Built out the command network from the ground up installing CAT3 and CAT5 cabling, racks, routers, and servers.l
Education
High School Diploma -
Lanett Senior High School
Lanett, AL05.1995
Skills
- System installations
- Lifting 50 pounds
- Customer Relations
- Expert in Windows OS
- Assignment Delegation
- Responsible
- Adaptability
- Computer proficiency
- Maintenance & Repair
- Staff Scheduling
Timeline
Process Assistant
Amazon
09.2021 - Current
Hyperbaric Specialist
Baroserv
06.2020 - 08.2021
Senior Technical Support Analyst
Intrado
12.2018 - 06.2020
Helper
McManus Welding
03.2018 - 11.2018
Sr Application Support Analyst
Intrado
08.2008 - 02.2018
Senior Technical Support Analyst
Intrado
12.1998 - 08.2008
Radioman 3rd Class
United States Navy
07.1995 - 07.1998
High School Diploma -
Lanett Senior High School