Summary
Overview
Work History
Education
Skills
Timeline
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Kaleb Knight

North Augusta,SC

Summary

Multi-talented technical Specialist with a quality-driven and disciplined approach to completing work assigned to me. Decisive leader, strategic planner and complex problem-solver with 20+ years of troubleshooting and repair experience. Pursuing new professional challenges with a growth-oriented company.

Overview

26
26
years of professional experience

Work History

Process Assistant

Amazon
Appling, GA
09.2021 - Current
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Supervised and scheduled 12-20 employees each day for the floor I was running.
  • Worked with employees daily to keep daily productivity up and meet production goals.

Hyperbaric Specialist

Baroserv
Tucson, AZ
06.2020 - 08.2021
  • Followed all company policies and procedures to deliver quality work.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Maintained current understanding of hyperbaric chamber systems, compliance standards and best practices.
  • Handled proper storage and rotation of all parts, products, and supplies.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained client equipment by performing extensive repair work as well as preventive maintenance and troubleshooting pneumatic electrical and analog systems.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Senior Technical Support Analyst

Intrado
West Point, GA
12.2018 - 06.2020
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Devised solutions to operations issues related to Windows and related software, working closely in person, via phone, email, live chat and web teleconference.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.

Helper

McManus Welding
Woodland, AL
03.2018 - 11.2018
  • Paid close attention to all instructions from supervisor to complete tasks on time.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Loaded and unloaded construction materials to prepare for use in construction.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Installed and repaired Wheelabrator blast machines.

Sr Application Support Analyst

Intrado
West Point, GA
08.2008 - 02.2018
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Offered input for complex documents to support client-ready final versions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to ensure high levels of productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Senior Technical Support Analyst

Intrado
West Point, GA
12.1998 - 08.2008
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Exceeded goals through effective task prioritization and great work ethic.

Radioman 3rd Class

United States Navy
Oak Harbor, WA
07.1995 - 07.1998
  • Delivered onsite technical support for 150 employees.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Recommended and implemented network standards to support enterprise network infrastructure.
  • Uploaded new software, rolled out updates and applied patches to computers and servers upon release to prevent threats from penetrating networks.
  • Built out the command network from the ground up installing CAT3 and CAT5 cabling, racks, routers, and servers.l

Education

High School Diploma -

Lanett Senior High School
Lanett, AL
05.1995

Skills

  • System installations
  • Lifting 50 pounds
  • Customer Relations
  • Expert in Windows OS
  • Assignment Delegation
  • Responsible
  • Adaptability
  • Computer proficiency
  • Maintenance & Repair
  • Staff Scheduling

Timeline

Process Assistant

Amazon
09.2021 - Current

Hyperbaric Specialist

Baroserv
06.2020 - 08.2021

Senior Technical Support Analyst

Intrado
12.2018 - 06.2020

Helper

McManus Welding
03.2018 - 11.2018

Sr Application Support Analyst

Intrado
08.2008 - 02.2018

Senior Technical Support Analyst

Intrado
12.1998 - 08.2008

Radioman 3rd Class

United States Navy
07.1995 - 07.1998

High School Diploma -

Lanett Senior High School