Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Kaleb Liggins

Orlando,FL

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Remote Call Representative

pyx health
Orlando, Florida
03.2025 - Current
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Processed orders, forms, applications, and requests while following established protocols.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
  • Provided customers with product and service information, as well as troubleshooting assistance.
  • Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.

Medical Assistant

Pelvic laser institute
Ocoee, Florida
05.2024 - Current
  • Navigate E-Clinical Works.
  • Perform patient vitals , (Blood pressure, heart rate , temperature)
  • Place the patient on the NST (no stress test) machine for pregnant patients
  • locate Fetal heart rate using doppler
  • Charting patient information such as patient history ex. current medications , allergies, etc
  • Assist with minor procedures, which include IUD insertion, Pap smears, STD testing.
  • Run urine samples (pregnancy test)
  • Scheduling patients using eCW.
  • Check the patient in and out using ECW.
  • Verify insurance through Availity.
  • sterilization

Remote Call Representative

concentrix
Orlando, FL
08.2022 - 05.2024
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Processed orders, forms, applications, and requests while following established protocols.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
  • Performed follow-up calls to ensure customer satisfaction with products or services provided.
  • Provided customers with product and service information, as well as troubleshooting assistance.
  • Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.

Education

Medical Assistant Diploma - Medical Assistant

Southern Tech College
Orlando Fl
10-2025

Skills

  • Patient assessment
  • EHR management
  • Insurance verification
  • Scheduling appointments
  • Patient education
  • Customer service
  • ECW
  • Prescription refills
  • Ear irrigation
  • Patient scheduling
  • Clinical documentation
  • Medical procedure assistance
  • Medical terminology
  • Time management
  • HIPAA compliance
  • Disease prevention education
  • Electronic health records
  • Infection control procedures
  • EMR / EHR
  • Phlebotomy
  • Patient assessments
  • Sterilization techniques
  • EKG administration
  • CPR
  • Venipuncture and phlebotomy

Languages

English
Professional

Accomplishments

DEANS LIST AWARD

Certification

  • CPR
  • BLS
  • ACLS

Timeline

Remote Call Representative

pyx health
03.2025 - Current

Medical Assistant

Pelvic laser institute
05.2024 - Current

Remote Call Representative

concentrix
08.2022 - 05.2024

Medical Assistant Diploma - Medical Assistant

Southern Tech College

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