Triauna Banks
Shreveport,LA
Summary
Customer-focused Call Representative with background in managing customer queries and resolving issues promptly. Possess strong communication skills, problem-solving ability, and knowledge of CRM tools. Significant impact on enhancing customer satisfaction levels in previous roles through proactive resolution of concerns and complaints.
Overview
8
8
years of professional experience
Work History
Remote Call Representative
GDIT
Shreveport, LA
06.2021 - Current
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Updated existing customer accounts with new information obtained through conversations.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Processed orders, forms, applications, and requests while following established protocols.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
Customer Service Representative
Khristian Kares LLC
Shreveport, Louisiana
12.2021 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Assistant Store Manager
Family Dollar
12.2021 - 06.2023
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Remote Call Center Agent
Teleperformance USA
11.2018 - 11.2020
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions
- Provided outstanding customer service to customers and internal teammates
- Developed effective communication and negotiation techniques to effectively resolve customer issues.
Temporary Cashier/Fulfillment Team
Target
02.2017 - 03.2018
- Monitored stock levels regularly to prevent overstocking or outages of essential items
- Processed orders using SAP software system and ensured accuracy of data entry
- Organized warehouse storage areas for maximum efficiency and safety
- Performed accurate and timely order fulfillment, ensuring customer satisfaction.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2016
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Fulfillment
- Shift Lead
- Team Member
- Management
- Assistant Manager Experience
- Shift Management
- Guest Services
- Cash Handling
- Customer Service
- Data entry
- Complaint resolution
- Call Center Customer Service
- Goal-Oriented
- Call handling
- Quality Assurance
- Quality Control
- Resolving issues
- Problem-solving skills
- Customer communications
Timeline
Customer Service Representative
Khristian Kares LLC
12.2021 - 07.2024
Assistant Store Manager
Family Dollar
12.2021 - 06.2023
Remote Call Representative
GDIT
06.2021 - Current
Remote Call Center Agent
Teleperformance USA
11.2018 - 11.2020
Temporary Cashier/Fulfillment Team
Target
02.2017 - 03.2018
High School Diploma -
Southwood High School
Some College (No Degree) - Criminal Justice
University of Phoenix
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