Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleb Michael Monroe

San Antonio,TX

Summary

Dedicated and adaptable professional with over 10 years of experience in fast-paced industries, including customer service, retail, manufacturing, and hospitality. Strong leadership, communication, and problem-solving skills with the ability to multitask and maintain efficiency. Experienced in handling confidential information, technical troubleshooting, and overseeing transactions while ensuring compliance with company policies and safety standards.

Overview

8
8
years of professional experience

Work History

Conduent - Direct Express Debit Card Services
03.2024 - Current
  • Assisted customers with social security card-related inquiries and financial transactions
  • Investigated and resolved fraud cases, filed disputes, and maintained account security
  • Managed confidential customer data and oversaw transaction reviews
  • Processed account closures and reissued debit cards while ensuring compliance

Engine Builder

Toyota
07.2023 - 03.2024
  • Assembled automotive components with precision and adherence to quality standards
  • Operated machinery and tools to complete production tasks efficiently
  • Conducted quality checks to ensure products met manufacturing specifications
  • Maintained a clean and organized workstation to optimize workflow and safety

Freelance Worker

Appen
Philippines
11.2022 - 07.2023

Technical Support Representative

TaskUs
San Antonio, TX
03.2022 - 10.2022
  • Provided troubleshooting and technical support for customers via phone
  • Resolved software, hardware, and network issues efficiently
  • Handled over 50 customer inquiries daily in a high-volume call center environment

Automotive Builder

Avenzar
San Antonio, TX
11.2021 - 02.2022
  • Assembled automotive units while maintaining safety and quality standards
  • Rotated between workstations to maximize efficiency and production output
  • Lifted and transported heavy components as part of the assembly process

Fulfillment Team Member

Target
FL & TX
11.2020 - 10.2021
  • Processed and fulfilled online and in-store orders accurately
  • Operated RF scanners and warehouse equipment to track and manage inventory
  • Assisted in training new employees and optimizing warehouse operations

Catering Team Leader

Blanco BBQ
03.2017 - 04.2018
  • Managed catering staff for events serving 100-350 guests
  • Oversaw logistics, from equipment setup to food service and cleanup
  • Maintained strong client relationships to ensure high customer satisfaction

Education

Pre-Professional Biology - Some College Coursework

Palo Alto College

High School Diploma -

Highlands High School
01.2014

Skills

  • Team leadership & collaboration
  • Customer service & communication
  • Fraud prevention & dispute resolution
  • Retail & warehouse operations
  • Manufacturing & assembly line experience
  • Cash handling & office administration
  • Technical troubleshooting & call center support
  • Catering & restaurant operations
  • Tier 1 & Tier 2 Representative

Timeline

Conduent - Direct Express Debit Card Services
03.2024 - Current

Engine Builder

Toyota
07.2023 - 03.2024

Freelance Worker

Appen
11.2022 - 07.2023

Technical Support Representative

TaskUs
03.2022 - 10.2022

Automotive Builder

Avenzar
11.2021 - 02.2022

Fulfillment Team Member

Target
11.2020 - 10.2021

Catering Team Leader

Blanco BBQ
03.2017 - 04.2018

Pre-Professional Biology - Some College Coursework

Palo Alto College

High School Diploma -

Highlands High School
Kaleb Michael Monroe