Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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CHRISTINA CANTU

Wheaton,Illinois

Summary

I work to create balance in all my professional roles. I cultivate nourishing environments, which support teamwork as well as individual growth. My background in management, customer service, coaching, and mentoring will help a company achieve its goals and further its success. I have strong multi-tasking skills. Excellent public-facing point person for current and potential clients, vendors, and service providers. Tech savvy and efficiency focused. Confidence in ability to learn new concepts and programs.

Overview

29
29
years of professional experience

Work History

Trinity Property Consultants
Wheaton, USA
11.2023 - Current
  • Conducted tours of apartment homes to prospective residents highlighting the features and benefits of the community
  • Coordinate move-in and move-out, ensuring a smooth transition
  • Inspect apartments prior to resident moving in
  • Oversee lease applications and keep correct records
  • Respond to email and phone inquiries from prospective residents
  • Schedule property showings
  • Adhere to fair housing laws and regulations
  • The first point of contact, greeting prospects, guests, and visitors as they arrive at our community
  • Provide a personalized experience, with emphasis on care and convenience for our future and current residents
  • Responsible for all sales activities from lead generation to signing the lease to achieve maximum occupancy and revenue growth for the community
  • Managed and kept correct resident files including new lease signings, rent collections, lease violations, and maintenance requests
  • Advises Property Manager or proper team members of conditions in the community affecting the resident's safety, reporting any residential dissatisfaction

Manager of Operations

Redbud Landscape Designs
Lombard, USA
01.2021 - 11.2023
  • Prepare monthly reports and maintain project scheduling calendar for upcoming projects
  • Price check vendors to find the best plants and pricing
  • Perform accounting/bookkeeping functions using QuickBooks online including billing, payroll, tax preparation, book reconciliation and yearly workmen’s comp audit
  • Met with potential clients to gather information and photos for landscape projects as well as oversee installations in the owners’ absence
  • Customer service and email correspondence with current and potential clients

Spa Coordinator

Tranquility Skin Spa
Itasca, USA
10.2016 - 04.2020
  • Responsible for opening and closing in the owner’s absence
  • Cash handling, POS system, customer service, retail sales and display
  • Operated multiline phone system and kept schedules for service providers
  • Business closed due to Covid

Owner/Stylist

Natural Elements Salon
Chicago, USA
09.1995 - 10.2014
  • Ran a successful business with annual revenue of $750,000
  • Managed team of 8 – 12 employees
  • Retained same employees for 13 – 19 years
  • Hired and trained staff in all salon roles, including Salon Coordinator, Shampoo Tech, and Stylist
  • Created incentives and marketing strategies to expand our customer base
  • Set up health and retirement benefits and scheduled continuing education for staff
  • Guided stylists in becoming Board Certified Master Colorists
  • Resolved employee conflicts
  • Responsible for troubleshooting IT issues
  • Designed product displays and sales incentives
  • Performed haircuts, hair styling, and chemical services

Education

Cosmetology License -

Midwest Beauty School
Chicago, Illinois

High School Diploma -

Prosser Vocational High School
Chicago, Illinois

International Coaching Academy
Moorabin, Australia

Skills

  • Strong interpersonal and communication skills
  • Problem Solving
  • Leadership and coaching
  • Attention to detail
  • Poised under pressure
  • Telephone etiquette
  • Excellent customer service skills
  • Fair Housing
  • Excellent organizational skills
  • Ability to work collaboratively as part of a team
  • Willingness to learn
  • Coaching and Mentoring
  • Initiative-taking
  • Resident Retention
  • Resident Relations
  • Entrata
  • Canva
  • Lease Processing
  • Organization and time management
  • Self-Directed
  • Friendly, positive attitude
  • Time management
  • Teamwork and collaboration
  • Microsoft Word
  • Active listening
  • Microsoft office
  • Organization
  • Problem-solving
  • Supervision and leadership
  • Team building
  • Collaboration
  • Leadership
  • [Type] Software Proficiency
  • Cultural awareness

Hobbies and Interests

  • Hiking
  • Art
  • Jewelry Design
  • Painting
  • Reading

Timeline

Trinity Property Consultants
11.2023 - Current

Manager of Operations

Redbud Landscape Designs
01.2021 - 11.2023

Spa Coordinator

Tranquility Skin Spa
10.2016 - 04.2020

Owner/Stylist

Natural Elements Salon
09.1995 - 10.2014

Cosmetology License -

Midwest Beauty School

High School Diploma -

Prosser Vocational High School

International Coaching Academy
CHRISTINA CANTU