Hi, I’m
Kaleb Moss
Kyle,TX
Summary
Accomplished manger, adept in staff leadership and supply management, enhanced customer loyalty and operational efficiency. Willing and driven to accomplish company goals. Eager to learn in all aspects of a work environment. Highly experienced in inventory management, variance control, and maintaining cleanliness for efficiency. Known for handling customers with thorough care. Open-minded to learning new opportunities and ideas.
Overview
3
years of professional experience
Work History
Dominos Pizza Inc.
Food Service Manager
09.2022 - Current
Job overview
- Trained, coached, and supervised new hires to perform at company standards and follow regulations in food safety.
- Tracked sales projections for each day and week.
- Maintained effective supply levels by placing truck orders and counting inventory nightly and weekly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Controlled labor hours and inventory costs through hands-on management and proactive decisions.
- Upheld company policies consistently in all areas of operation while maintaining flexibility when attention is needed in unique situations as they come up in the environment
- Communicated the stores needs to supervisors as needed.
- Promoted a positive work environment to make staff and customers feel welcomed invited
- Addressed and resolved numerous customer service reviews and issues to keep a good relationship with as many customers as possible.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured high standards of cleanliness and sanitation with regular maintenance and consistent staff training.
- Tracked food variance, labor variance, EBITA projections, and store money to uphold company profit goals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
Schlotzky's
Customer Service Representative
07.2021 - 11.2021
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Education
Texas Connections Academy At Houston, Houston, TX
High School Diploma
06-2023
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Hiring procedures
- Managing deliveries
- Supply ordering and management
- Profitability optimization
- ServSafe food manager
- Troubleshooting skills
Timeline
Food Service Manager
Dominos Pizza Inc.
09.2022 - Current
Customer Service Representative
Schlotzky's
07.2021 - 11.2021
Texas Connections Academy At Houston
High School Diploma
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