Kaleb Pope
221 Brown Ln, Shelbyville,TN
Summary
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Great at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Excellent communication and interpersonal skills to driving collaborative success and positive results.
Overview
4
4
years of professional experience
Work History
Service Leader
Chipotle
Tulsa, Oklahoma - Murfreesboro, Tennessee
11.2024 - Current
- Supervised daily kitchen operations in a high volume store to ensure compliance with food safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Resolved guest complaints promptly, enhancing overall dining experience satisfaction.
- Developed schedules for kitchen staff to enhance efficiency during peak hours.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted regular quality checks on food to verify quality and temperature.
DJ / Salesperson
D.J Connection
Tulsa, Oklahoma
07.2023 - 11.2024
- Spoke with clients daily to ensure their visions were coming to life.
- Engaged with guests to create an interactive and memorable atmosphere.
- Regularly utilized sound equipment setting up and breaking down at events.
- Trained junior DJs on equipment operation and event management best practices.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Managed sales at live events, building strong client relationships while maintaining high-energy atmosphere
- Curated playlists to enhance client experience during events.
Crew
Launch Carwash
Tulsa, Oklahoma
04.2023 - 07.2023
- Maintained high service standards in fast-paced car wash operations, ensuring customer satisfaction through efficient vehicle processing and detail-oriented cleaning
- Operated specialized cleaning equipment while adhering to safety protocols, demonstrating strong attention to detail and commitment to quality results
- Worked seamlessly with team members during peak hours to optimize workflow and reduce customer wait times, contributing to improved service delivery
- Built positive relationships with customers and colleagues, consistently delivering professional service while adapting to varying customer requirements
Loader
Walmart D.C
Shelbyville, TN
01.2022 - 04.2023
- Loaded and organized truck shipments, improving efficiency and reducing errors.
- Collaborated with team to handle high-volume loads, ensuring timely dispatch.
- Operated machinery safely, enhancing workflow and minimizing downtime.
- Managed efficient loading operations at Walmart Distribution Centre, ensuring accurate handling and timely dispatch of merchandise while maintaining safety protocols
Education
Highschool Diploma -
Union Highschool
Tulsa, Oklahoma05-2019
I.T Certification - undefined
Tulsa Community College
Tulsa, Oklahoma05-2020
Skills
- Customer Engagement
- Inventory Management
- Team Leadership & Management
- Coaching and mentoring
- Food Presentation
- Food Safety
- Public Speaking
- Quality Control
- Culinary Skills
- Team Development
- Customer Service
- Time Management
- Adaptability
- Servsafe Certified
Languages
English
Spanish
Timeline
Service Leader
Chipotle
11.2024 - Current
DJ / Salesperson
D.J Connection
07.2023 - 11.2024
Crew
Launch Carwash
04.2023 - 07.2023
Loader
Walmart D.C
01.2022 - 04.2023
I.T Certification - undefined
Tulsa Community College
Highschool Diploma -
Union Highschool