Kaleb Rinear
Versailles,IN
Summary
Dynamic leader with proven expertise in operations management and customer service, honed across roles from Manager at Anytime Fitness to Ophthalmic Technologist. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in team productivity and service delivery. Skilled in cross-functional teamwork and decision-making, consistently meeting and exceeding departmental goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Anytime Fitness
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
911 Dispatcher
Ripley County 911 Center
08.2023 - 09.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Ophthalmic Technologist
Helton Eye Care
05.2022 - 07.2023
- Collaborated with multidisciplinary teams to develop customized treatment plans for patients with complex ocular conditions.
- Increased patient satisfaction by addressing concerns promptly and providing comprehensive education on eye health.
- Evaluated new equipment and technology for potential integration into clinical practice, optimizing service offerings for patients'' benefit.
- Conducted in-depth assessments of patients'' visual acuity, color vision, and peripheral vision, identifying potential issues and initiating appropriate interventions.
- Reduced wait times by coordinating efficient appointment scheduling processes in collaboration with administrative staff members.
Ramp Agent
DHL
07.2021 - 12.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Heavy Truck Driver
Watco
04.2020 - 07.2021
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Demonstrated flexibility in adjusting working hours according to business demands while still complying with federal regulations regarding rest periods for drivers.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Kept meticulous logs of correspondence with customers and freight recipients.
Education
High School Diploma -
Milan High School
Milan05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Project management
- Cross-functional teamwork
Certification
BLS, Basic Life Support
American Red Cross
Expires 12/2026
Personal Trainer Certification
Awarded on December 18, 2024
Timeline
Manager
Anytime Fitness
09.2024 - Current
911 Dispatcher
Ripley County 911 Center
08.2023 - 09.2024
Ophthalmic Technologist
Helton Eye Care
05.2022 - 07.2023
Ramp Agent
DHL
07.2021 - 12.2021
Heavy Truck Driver
Watco
04.2020 - 07.2021
BLS, Basic Life Support
American Red Cross
Expires 12/2026
Personal Trainer Certification
Awarded on December 18, 2024
High School Diploma -
Milan High School
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