Kaleb Smith
Tulsa,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Loss Mitigation Underwriter position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Claims Analyst
Gateway First Bank
07.2020 - Current
- Perform loss analysis on all FHA foreclosed loans to determine the avoidable/unavoidable loss for each loan.
- FHA Part A and B Claim Filing.
- FHA CWCOT Claim Filing.
- FHA Short Sale Claim Filing.
- FHA Supplemental Claim Filing.
- FHA Loss Mitigation Claim Filing.
- Monitor all incoming claim Funds to ensure proper fee type is credited.
- Identifying gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process.
Cash Disbursement Specialist
Gateway First Bank
07.2019 - 07.2020
- Posting Payments
- Processing Payoffs
- Processing Returned Payments
- Processing Loan Level Disbursements
- Keying Check Posting
- Process Fee Waivers
- Daily Check Runs for internal printed checks.
- Working with ACH, and processing various tasks and/or duties as assigned.
Customer Service Representative
Gateway Mortgage Group, LLC
07.2018 - 07.2019
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and transparency.
- Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
- Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
QuikTrip
03.2016 - 07.2018
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager
Hungry Howies Pizza & Subs
01.2009 - 03.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Union High School
Tulsa, OKAssociate of Science - Business Administration/Finance
Tulsa Community College
Tulsa, OKSkills
- Lending Software Systems (Sagent/Loanserv 5 Years)
- Decision-Making
- Microsoft Office
- Property Appraisals Review
- Customer Service
- Problem-Solving
- Data Entry
- Loan Servicing (5 Years)
- FHA Guidelines
- Attention to Detail
Timeline
Claims Analyst
Gateway First Bank
07.2020 - Current
Cash Disbursement Specialist
Gateway First Bank
07.2019 - 07.2020
Customer Service Representative
Gateway Mortgage Group, LLC
07.2018 - 07.2019
Assistant Manager
QuikTrip
03.2016 - 07.2018
Manager
Hungry Howies Pizza & Subs
01.2009 - 03.2016
High School Diploma -
Union High School
Associate of Science - Business Administration/Finance
Tulsa Community College
Similar Profiles
Paula Andrea Velez CanoPaula Andrea Velez Cano
Mortgage Loan Processor at Gateway First BankMortgage Loan Processor at Gateway First Bank
Bridgette FranklinBridgette Franklin
Senior Underwriting Support Specialist at Gateway First BankSenior Underwriting Support Specialist at Gateway First Bank
Brittany WrightBrittany Wright
Senior Underwriting Support Specialist at Gateway First BankSenior Underwriting Support Specialist at Gateway First Bank