Kaled'a DuPree
Louisville,KY
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about pharmacy leadership skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
8
8
years of professional experience
Work History
Vet Service Critical Reship Lead
Chewy Pharmacy
Louisville, KY
06.2023 - Current
- Monitored chat queues for incoming requests from technicians requiring assistance.
- Implemented Oracle database changes based on business requirements.
- Directed customer service staff activities, including training, coaching and performance management.
- Developed strategies for improving customer satisfaction levels.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to critical orders and operations.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Performance and Learning Specialist
Chewy Pharmacy
Louisville, KY
05.2022 - 06.2023
- Developed and implemented customer service training plans and objectives.
- Conducted assessments of team members to identify areas for improvement in customer service skills.
- Created standardized policies, procedures, and guidelines for customer service representatives.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
Pharmacy Technician
Chewy Pharmacy
Louisville, KY
05.2022 - Current
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Interpreted and processed medication orders under supervision of pharmacist.
Remote Advanced Inbound Agent
CMS
Las Vegas, NV
03.2021 - 10.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Self Employed
Pretty Queens Extensions
Louisville, KY
03.2018 - 07.2021
- Assisted in developing and maintaining user-friendly websites.
- Presented engaging media packages and advertising options to prospects.
- Developed scripted ad content to enhance client marketing strategies.
Crew Manager II
White Castle
Jeffersonville, IN
03.2016 - 08.2018
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.2017
Some College (No Degree) - Business
University of Kentucky
Lexington, KYSkills
- Supporting pharmacy operations
- Problem-solving skills
- Supervision & leadership
- Critical Thinking
- Active Listening
- Communication
Timeline
Vet Service Critical Reship Lead
Chewy Pharmacy
06.2023 - Current
Performance and Learning Specialist
Chewy Pharmacy
05.2022 - 06.2023
Pharmacy Technician
Chewy Pharmacy
05.2022 - Current
Remote Advanced Inbound Agent
CMS
03.2021 - 10.2021
Self Employed
Pretty Queens Extensions
03.2018 - 07.2021
Crew Manager II
White Castle
03.2016 - 08.2018
High School Diploma -
Jeffersonville High School
Some College (No Degree) - Business
University of Kentucky
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