Alexis Bacon
Homestead,FL
Summary
Focused Pharmacy Technician Supervisor offering 13 years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians. committed to upholding highest standards
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Miami, FL
12.2010 - Current
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Prepared and processed medical insurance claim forms and records.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained accurate patient records and updated prescription information as needed.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Developed policies and procedures for the efficient operation of the pharmacy department.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
Pharmacy Technician
Walmart
Miami, FL
05.2006 - 06.2008
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Answered telephones to respond to questions or requests.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Education
Certified Pharmacy Technician - Pharmacy
National School of Technology
Miami, FL07-2005
Some College (No Degree) - Psychology
Florida International University
Miami, FLSkills
- Proper Labeling Procedures
- HIPAA
- Drug Inventory Control
- Regulatory Compliance
- Workflow Optimization
- New Hire Onboarding
- Problem-Solving Skills
- Pharmaceutical Calculations
- Staff Development
- Pharmacy Operations
- Team Collaboration
- Insurance Billing
- Insurance Verification
- Quality Assurance and Control
- Resolving Customer Issues
- Supporting Pharmacy Operations
Certification
- PTCB certified
- State certified technician
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2010 - Current
Pharmacy Technician
Walmart
05.2006 - 06.2008
Certified Pharmacy Technician - Pharmacy
National School of Technology
Some College (No Degree) - Psychology
Florida International University