Kalee Fuegel
Philadelphia,PA
Overview
4
4
years of professional experience
Work History
Customer Account Specialist
Stream Innovations
Conshohocken, Pennsylvania
06.2024 - Current
- Process a high volume of customer payments daily, including posting 100+ check transactions with speed and accuracy.
- Handle inbound calls and emails, providing clear and timely assistance on loan inquiries, payment processing, and account management.
- Resolved disputes by coordinating between customers and Power Home Remodeling, ensuring accurate documentation and data tracking.
- Outbound collection efforts on delinquent accounts, assisting customers with tailored solutions within company parameters to reduce past-due balances and bring accounts current.
- Maintained strong customer relationships through proactive communication and problem-solving.
Head Coach
Notre Dame Academy de Namur
Villanova, PA
11.2023 - Current
- Lead all aspects of the JV girls basketball program, including practice planning, skill development, and in game coaching.
- Designed and implemented progressive training programs to strengthen fundamentals in shooting, ball handling, conditioning, and defensive play.
- Collaborated with varsity coaching staff to ensure player readiness for varsity.
- Fostered a positive and competitive team culture focused on accountability, effort and attitude.
- Coordinated with the athletic department on scheduling, compliance, and equipment needs.
Consumer Finance Specialist
Power Home Remodeling
Chester, PA
02.2023 - 06.2024
- Processed loan applications accurately and in a timely manner
- Fielded inbound calls from both customers and colleagues regarding financing options, loan document execution, and assistance troubleshooting system database issues.
- Educated customers on loan terms and conditions to ensure clear understanding prior to pushing project through pipeline.
- Conducted outbound calls to collect required information and resolve stipulations, enabling timely release of projects to production.
- Finalized project funding upon completion and submitted required documentation to lenders.
Quality Assurance Coordinator/ Project Recovery
Power Home Remodeling
Chester, PA
05.2021 - 02.2023
- Fielded customer calls, handling & processing all cancellations.
Made outbound calls to obtain account information.
• Communicated with their 17 regional installation offices, vice presidents, directors, finance department, and other operation departments.
Documented conversations with customers to track requests, problems, and solutions.
• De-escalated problematic customer concerns.
Education
Bachelor of Arts - Communication Design
Kutztown University of Pennsylvania
Kutztown, PA06-2019
Affiliations
- Basketball Team Captain | KUTZTOWN UNIVERSITY- 2017-2019
• Helped manage all game times & transportation accommodations.
Timeline
Customer Account Specialist
Stream Innovations
06.2024 - Current
Head Coach
Notre Dame Academy de Namur
11.2023 - Current
Consumer Finance Specialist
Power Home Remodeling
02.2023 - 06.2024
Quality Assurance Coordinator/ Project Recovery
Power Home Remodeling
05.2021 - 02.2023
Bachelor of Arts - Communication Design
Kutztown University of Pennsylvania