Kalee Hayes
Lynn,Indiana
Summary
Welcoming clerical professional with 3 years of experience in a receptionist setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, creating a positive work environment and maintaining organization. Accurate when entering information in to computer software and keeping organized filing systems.
Overview
3
3
years of professional experience
Work History
Receptionist/Day Camp Counselor
Hanks Pet Lodge
Fountain City
08.2021 - Current
- Under the direction of management, would assist the manager with answering phone calls, checking in clients, applied customer service to checking in clients.
- Welcomed clients with friendly and knowledgeable assistance as they entered the facility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained organization registering client information into computer systems.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Basketball Coach
Randolph Southern Jr. Sr. High School
Lynn, IN
12.2021 - 03.2022
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
Barn Manager
Rideout Stables
Ridgeville
04.2021 - 08.2021
- Assisted the co-barn manager and was in charge of bathing horses after training
- Would walk horses out to designated pastures and oversaw feeding and watering a 30-horse barn both AM and PM
- Oversaw medication distribution between horses
- Made sure all stalls were clean kept and did finishing touches before closing the barn.
Education
Associate of Business Administration -
Ivy Tech Community College
Richmond, INHigh School Diploma -
Randolph Southern Jr-Sr High School
Lynn, IN05.2020
Skills
- Hard-working and reliable professional in a business setting
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- File Management
- Schedule Management
- Organization skills
- Verbal and written communication
Timeline
Basketball Coach
Randolph Southern Jr. Sr. High School
12.2021 - 03.2022
Receptionist/Day Camp Counselor
Hanks Pet Lodge
08.2021 - Current
Barn Manager
Rideout Stables
04.2021 - 08.2021
Associate of Business Administration -
Ivy Tech Community College
High School Diploma -
Randolph Southern Jr-Sr High School