Kaleen Heim
Bastrop,TX
Summary
Experienced onsite property manager specializing in affordable housing. Adept at overseeing property operations and fostering positive tenant relations. Successfully managed multiple properties, ensuring high tenant satisfaction and streamlining maintenance processes for optimal efficiency. Demonstrated exceptional problem-solving abilities and effective communication skills crucial for maintaining occupancy levels and maximizing rent collections.
Overview
14
14
years of professional experience
Work History
Onsite Property Manager
Hamilton Valley Management
Bastrop, TX
08.2025 - Current
- Managed daily operations of Bastrop Oak Grove Apartments ensuring all aspects of Property Funded Section 8 were completed to HUD standards.
- Developed and enforced property policies, fostering a safe and compliant living environment for residents.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as Senior Social, Friday's after school activity for children, Firefighter Appreciation, Coffee with a Cop, and National Night Out.
Onsite Property Manager
Brookhollow & Whitesboro Park Apartments
Whitesboro, TX
08.2018 - 08.2025
- Managed daily operations of affordable housing property, while ensuring tenant satisfaction and compliance with RRHA/RD rules and regulations.
- Established strong relationships with residents, facilitating community engagement and retention activities.
- Conducted regular property inspections, identifying areas for improvement and compliance adherence.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
- Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Quality Assurance Representative
Alorica
Durant, OK
07.2015 - 08.2018
- Conducted thorough quality audits to ensure compliance with company standards and client specifications.
- Developed and maintained comprehensive documentation of quality assurance procedures and testing protocols.
- Trained new team members on quality assurance processes, fostering a culture of continuous improvement.
- Presented findings from audits to management teams, driving improvements in overall operational performance.
- Reviewed and scored calls made utilizing company-defined quality monitoring standards
Reservationist
Port A Escapes
Port Aransas, Texas
02.2012 - 07.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Assessed client needs to recommend suitable accommodations and packages effectively.
- Developed and maintained strong relationships with clients to ensure repeat business.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer servi
- 200+ Vacation rentals with personal reservation sales in excess of $3,000,000.00.
Education
GED -
North Mesquite High School
Mesquite, TX10-1984
Skills
- Affordable Housing HUD Property Funded Section 8
- Affordable Housing RRHA-USDA-RD
- Lease administration and Renewals
- Tenant relations
- Staff management
- Organizational skills
- Fair housing laws
- Tenant and eviction laws
- Multi-family property management
- Rent collection
- Vendor management
- Real Page OneSite software
- Yardi Voyager software
Timeline
Onsite Property Manager
Hamilton Valley Management
08.2025 - Current
Onsite Property Manager
Brookhollow & Whitesboro Park Apartments
08.2018 - 08.2025
Quality Assurance Representative
Alorica
07.2015 - 08.2018
Reservationist
Port A Escapes
02.2012 - 07.2015
GED -
North Mesquite High School
QUALIFICATIONS
Strong communication skills in management, sales, customer service, coaching, and developing employees. Successful planning and organizational skills. Ability to prioritize and multitask as needed to maintain property occupancy and rent collection goals.