Cameron C. Poole

• Facilitate sanitation duties throughout property grounds
• Managing tenant accounts including serving notices & collecting payments.
• Facilitate maintenance requests including coordinating and communicating with vendors
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
• Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
• Calculated client income to assess rent subsidy eligibility, data entry and case notes with understanding of HUD regulations and HRA policies.
• Implemented streamlined processes for rent collection, resulting in reduced late payments.
• Reduced tenant turnover by fostering a positive community atmosphere within the property.
• Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
• Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.

Conducted regular inspections of both interior and exterior of properties for damage.

• Scheduled time sensitive appointment and procedures for 33 bed unit
• Electronically admiting, transfering and discharging patients
• Actively monitored and audited unit stock supplies and equipment
• Streamline communication with departments, medical staff, and Physicians

• Handled inbound calls educating customers on the service, answering questions, pulling membership accounts, and troubleshooting devices