Kaleena Hill
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Relief manager/Grill Operator/ sales person
Waffel House
Birmingham
07.2025 - Current
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Ensured compliance with health regulations and company policies during operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front of House Associate
Full Moon BBQ
Trussville
04.2025 - 07.2025
- Delivered outstanding guest service in a high-traffic restaurant environment.
- Managed guest flow, table rotation, and reservations to optimize wait times.
- Upsold menu items and communicated daily specials to increase revenue.
- Processed cash and card payments with consistent accuracy.
- Supported onboarding and training of new staff to maintain performance standards.
- Greeted customers warmly and ensured a positive dining experience.
Cashier & Deli Associate
Piggly Wiggly
Clay
01.2025 - 04.2025
- Handled high-volume customer transactions while maintaining accuracy and professionalism.
- Prepared deli orders and monitored food safety compliance.
- Performed inventory restocking and collaborated with management on supply needs.
- Addressed customer inquiries and concerns to ensure satisfaction.
- Maintained sanitation and cleanliness throughout food prep areas.
Assistant Manager & Storage Coordinator
U-Haul
Birmingham
01.2022 - 11.2024
- Managed operations for a large-scale storage facility with 800+ units.
- Implemented more efficient scheduling and labor strategies.
- Assisted in managing daily operations and customer service interactions.
- Coordinated employee schedules and ensured adequate staffing levels.
- Trained new team members on company policies and operational procedures.
- Oversaw inventory management, including tracking and replenishing supplies.
- Developed process improvements to enhance workflow efficiency across departments.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Implemented safety protocols to maintain a secure work environment for staff.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ 09.2021 - 05.2023
Skills
- Operational management
- Inventory management
- Customer service
- Process improvement
- Guest relations
- Revenue optimization
- Quality assurance
- Time management
- Attention to detail
- Decision making
- Performance management
- Business administration
- Operations management
Timeline
Relief manager/Grill Operator/ sales person
Waffel House
07.2025 - Current
Front of House Associate
Full Moon BBQ
04.2025 - 07.2025
Cashier & Deli Associate
Piggly Wiggly
01.2025 - 04.2025
Assistant Manager & Storage Coordinator
U-Haul
01.2022 - 11.2024
Bachelor of Science - Business Administration And Management
University of Phoenix
09.2021 - 05.2023