Katlin Torres
Fox River Grove,IL
Summary
Adept in Operational Management and Customer Service Excellence, I significantly enhanced inventory accuracy and customer relations at La Pizza Via. Leveraging effective negotiation and hospitality management skills, I excelled in cross-functional collaboration and crisis resolution, ensuring project deadlines were consistently met and customer satisfaction levels soared.
Overview
7
7
years of professional experience
Work History
Relief Manager
La Pizza Via
Fox River Grove, IL
10.2017 - Current
- Maintained accurate records of inventory levels for all departments within the facility.
- Developed long-term relationships with regular customers through excellent customer service skills.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Collaborated with colleagues from other departments for cross-functional projects.
- Developed positive relationships with clients through friendly communication.
- Monitored stock levels to ensure availability of products.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Greeted customers upon arrival in the dining area.
- Assisted with unloading deliveries from suppliers into storage areas.
- Properly stored all leftover food items after each shift.
- Organized take-out orders for customers who requested them.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Operated dishwashing machines safely and efficiently.
- Delivered food orders promptly and accurately to guests tables.
Education
Associate of Science - General Studies
William Rainey Harper College
Palatine, IL05-2021
Certified Nursing Assistant -
William Rainey Harper College
Palatine, IL05-2019
Skills
- Operational Management
- Effective Negotiation Skills
- Crisis Resolution
- Customer Service Excellence
- Issue Resolution
- Hospitality Management
Timeline
Relief Manager
La Pizza Via
10.2017 - Current
Associate of Science - General Studies
William Rainey Harper College
Certified Nursing Assistant -
William Rainey Harper College
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