Kaleena Ward
Summary
Excellent communication and customer relation skills. Ability to work in a fast-paced environment. Enjoys Assisting others. Self-directed and self-motivated.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Donor Services Specialist II
Oneblood
09.2022 - Current
- Obtains medical history and vitals from donors and/or patients
- Performs phlebotomy and collection procedures to collect blood or blood components
- Displays excellent customer service and professionalism towards all customers
- Assists with the recruitment of potential apheresis, and bone marrow donors.
Admissions Coordinator
Bridgewater Park health and rehab
05.2022 - 08.2022
- Performs pre-certifications, insurance verifications and is responsible for the data integrity with regard to referral tracking
- Provides pertinent clinical information to non-Medicate payors, for initial pre-certification of rehab stay in a timely manner
- Develops strategic plan/goals to support departmental progress and achievement of hospital goals
- Provides timely, accurate and complete reports as requested
- Responds within established time frames to request for in-patient insurance approval.
Admission Assistant Liaison
Avante at Ocala
09.2021 - 05.2022
- Evaluate and coordinate admissions with appropriate center staff
- Achieve facility census goals and annual budget projections through on site sales visits at hospitals and physician practices for referral conversions to admissions.
- Processing new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source
- Entering accurate information to support data integrity and maximize the likelihood of reimbursement
- Notifying managed care department of commercial insurances and managed health care plans.
CNA - Certified Nursing Assistant
Avante at Ocala-Ocala, FL
01.2019 - 05.2022
- Help nurses and doctors in assessing patients' conditions
- Assist 15+ residents each shift with daily living activities, ensuring they're on time for all meals and activities
- Provide social and emotional support to improve residents' morale
- Establish rapport with team members, residents, and families
- Help residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling
- Transferred patients using Gait Belts, Hoyer Lifts, and Easy Stands as needed, ensuring patient safety and comfort
CNA - Certified Nursing Assistant
Life Care Centers of Ocala
05.2019 - 01.2020
- Maintains work operations by following policies and procedures
- Assist the RN nurse in providing quality care to patients in accordance to the certified nurse assistant licensure
- Execute basic technical skills, including applying dressings, taking and documenting vital signs, identifying and documenting signs and symptoms of diseases/conditions
- Assist patients in moving in and out of bed, walking around, and exercising
- Responsible for stocking patient rooms and supply points, ensuring that unit supplies are adequately maintained to satisfy patient care requirements
- Make beds and change linen, and perform light housekeeping tasks in order to keep the room organized
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Sales Associate/Customer Service shop captain
Macy's-Ocala, FL
01.2013 - 09.2018
- Maintained friendly and professional customer interactions
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment and
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Taking care of one department in succeeding with opening accounts, making daily sales goals with colleagues.
Education
High School Diploma -
Dunnellon High School
01.2000
Skills
- Vital signs
- Microsoft Office
- Communication skills
- Organizational skills
- Time management
- HIPAA
- Office experience
- Medical terminology
- Phone etiquette
Certification
- Certified Nursing Assistant (CNA)
- Certified Phlebotomy Technician
Timeline
Donor Services Specialist II
Oneblood
09.2022 - Current
Admissions Coordinator
Bridgewater Park health and rehab
05.2022 - 08.2022
Admission Assistant Liaison
Avante at Ocala
09.2021 - 05.2022
CNA - Certified Nursing Assistant
Life Care Centers of Ocala
05.2019 - 01.2020
CNA - Certified Nursing Assistant
Avante at Ocala-Ocala, FL
01.2019 - 05.2022
Sales Associate/Customer Service shop captain
Macy's-Ocala, FL
01.2013 - 09.2018
High School Diploma -
Dunnellon High School
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