Victoria Zapata
Denton,TX
Summary
Developed strong communication and organizational skills in a patient-focused setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Donor Center Technician II
Octapharma
Denton, TX
06.2024 - 12.2025
- Greet and register patients, confirm identification, and accurately enter information into electronic records while maintaining confidentiality
- Measure and document vital signs, and perform routine finger stick blood tests to support patient screening and eligibility assessments
- Collect, process, and store plasma products and samples in compliance with standard operating procedures and federal transportation regulations
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Operations Associate
JCPenney
Denton, TX
11.2023 - 06.2024
- Cash office responsibilities such as completing daily cash deposits and cash reconciliations
- Omnichannel fulfillment: preparing online orders to be picked up in store or packing orders to be shipped out
- Collaborated with cross-functional teams to implement promotional displays, driving increased foot traffic and sales performance.
Associate, Key Holder
Torrid
Laredo, TX
02.2022 - 09.2023
- Responsible for holding store keys to open and close
- Set up advertising displays and arrange merchandise to promote new items and events
- Assist with bookkeeping activities such as cash reports, cash counts and ledgers
- Process shipment by censoring and displaying merchandise on sales floor
Education
Clinical Medical Assistant -
North Central Texas College
Corinth, TX12.2025
Skills
- Vital signs
- Patient intake
- HIPAA compliance
- Laboratory techniques
- Customer service
- Data entry
Certification
- Certified Clinical Medical Assistant (CCMA), Z2H7T7N7, 11/18/25
- BLS Certified, American Heart Association, 265413379085, 07/09/25
Timeline
Donor Center Technician II
Octapharma
06.2024 - 12.2025
Operations Associate
JCPenney
11.2023 - 06.2024
Associate, Key Holder
Torrid
02.2022 - 09.2023
Clinical Medical Assistant -
North Central Texas College