Kennedy Cooney
Sherwood,AR
Summary
Engaging professional with a strong background in customer service, HR, and patient access coordination. Known for executing safety protocols and maintaining compliance while fostering positive relationships with donors and medical staff.
Overview
7
7
years of professional experience
Work History
Donor Center Technician II
Octapharma Plasma Center
North Little Rock, Arkansas
04.2024 - 09.2025
- Trained new employees on proper techniques for collecting, handling, labeling, storing, shipping, and disposing of biological specimens safely and effectively.
- Set up donation equipment to ensure proper operation during blood drives.
- Collected blood plasma samples from donors following safety protocols.
- Monitored donor vital signs during donation process for safety.
- Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
- Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
Office Data Entry Clerk
Department of Human Services
Little Rock, Arkansas
08.2023 - 02.2024
- Maintained confidential client information in compliance with regulations.
- Retrieved requested files as needed for various departments.
- Maintained log books, entered and updated information into the computer system.
- Analyzed and processed current data records to provide detailed reports.
Patient Access Coordinator II
UAMS Hospital
Little Rock, Arkansas
03.2022 - 12.2022
- Verified insurance information and financial eligibility for patients seeking care.
- Implemented patient access protocols to enhance service delivery at UAMS Hospital.
- Applied HIPAA privacy and security regulations while handling patient information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Posh Nail Salon
Posh Nails & Spa
North Little Rock, Arkansas
11.2020 - 03.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Delta Dental of Arkansas
Sherwood, Arkansas
07.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed claims efficiently using Delta Dental's customer management system.
Human Resources Intern
City of North Little Rock
North Little Rock, Arkansas
08.2018 - 12.2019
- Assisted in recruiting efforts by screening resumes and scheduling interviews.
- Maintained employee records in the HR information system, ensuring data accuracy.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Addressed harassment allegations, work complaints or other employee concerns.
- Participated in performance review processes by collecting feedback from supervisors and staff.
Education
Liberal Arts And Sciences
Pulaski Technical College
North Little Rock, AR05-2024
High School Diploma -
North Little Rock High School
North Little Rock, AR05-2016
Psychology
University of Arkansas
Fayetteville, ARSkills
- Biological specimen handling
- Vital sign monitoring
- Regulatory compliance
- Safety protocol execution
- Customer relationship management
- Critical thinking
Timeline
Donor Center Technician II
Octapharma Plasma Center
04.2024 - 09.2025
Office Data Entry Clerk
Department of Human Services
08.2023 - 02.2024
Patient Access Coordinator II
UAMS Hospital
03.2022 - 12.2022
Posh Nail Salon
Posh Nails & Spa
11.2020 - 03.2022
Customer Service Representative
Delta Dental of Arkansas
07.2020 - 12.2020
Human Resources Intern
City of North Little Rock
08.2018 - 12.2019
Liberal Arts And Sciences
Pulaski Technical College
High School Diploma -
North Little Rock High School
Psychology
University of Arkansas