Emma Collyge
Jacksonville,United States
Summary
Intermediate managerial experience with abundant customer service and cash handling experience. Excellent at discovering customer needs and resolving issues. Strong communication skills, extremely attentive to detail, and follows procedure.
Overview
6
6
years of professional experience
Work History
Donor Center Technician II
Grifols Biomat USA
Jacksonville, NC
01.2024 - Current
- Conducted donor health screenings and assessed eligibility for plasma donation.
- Operated and maintained blood collection equipment to ensure optimal performance.
- Trained new staff on donation procedures, enhancing team efficiency and performance.
- Collaborated with medical staff to address donor concerns promptly, fostering a supportive environment.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
Relationship Banker
Flagstar Bank N.A.
Jackson, MI
12.2022 - 10.2023
- Assisted customers with everyday banking needs
- Running teller transactions
- Opening new accounts
- Uncovering additional customer needs, such as lending, investment, and mortgages, and referring such leads to qualified employees
- Abundant cash handling skills and risk management
- Good communication skills and problem solving
- Assisted customers with issues related to online banking, debit cards, transaction disputes, and many other miscellaneous subjects
- Demonstrated care when handling personally identifying information, and document storage, retention, and destruction.
Assistant Store Manager
Dollar General
Napoleon, MI
03.2022 - 12.2022
- Managing daily operations
- Leading opening and closing procedures
- Handling money and balancing register tills
- Operating cash register
- Training employees
- Transporting daily deposit to the bank
- Receiving delivery trucks and rotate product according to procedure
- Delegating tasks to team members
- Completing office paperwork
Sales Associate
Bath and Body Works
Jackson and Howell, MI
09.2021 - 05.2022
- Followed opening and closing procedures
- Worked late to reset merchandise displays
- Answered questions from customers
- Discover customer needs by asking questions
- Helped team drive sales to meet a daily goal
- Operated cash register
- Stocked, cleaned, and recovered store
Assistant Manager
Sonic Drive-In
Silver City, NM
02.2020 - 07.2021
- Lead opening and closing procedures
- Received deliveries and rotated product accordingly
- Prepared and stocked ingredients for daily use
- Prepared food
- Took and assembled orders
- Delegated tasks to team members
- Served customers
- Resolved complaints and answered customer questions and phone calls
- Counted daily deposit and transported deposit to bank
- Balanced server cash banks
- Helped maintain cleanliness and sanitation of restaurant
Education
Diploma -
Silver High School
Silver City, NM05.2020
Skills
Teamwork
Multitasking
Communication
Staff training
Computer Skills
Customer Service
Cash Handling
Attention to detail
Data entry
Timeline
Donor Center Technician II
Grifols Biomat USA
01.2024 - Current
Relationship Banker
Flagstar Bank N.A.
12.2022 - 10.2023
Assistant Store Manager
Dollar General
03.2022 - 12.2022
Sales Associate
Bath and Body Works
09.2021 - 05.2022
Assistant Manager
Sonic Drive-In
02.2020 - 07.2021
Diploma -
Silver High School