Kalefatou Toure
Columbus
Summary
Dynamic and results-driven professional with extensive experience in customer service and insurance verification at Anthem Healthcare. Proven ability to enhance patient satisfaction through effective appointment scheduling and compliance with HIPAA regulations. Strong communicator skilled in building relationships and educating clients on complex healthcare plans.
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Anthem Healthcare
09.2024 - 10.2025
- Managed patient inquiries and resolved issues to enhance service quality.
- Scheduled appointments efficiently, optimizing provider availability and patient flow.
- Processed insurance verifications and authorizations accurately to ensure compliance.
- Educated patients on healthcare plans and services, improving understanding and satisfaction.
Sales Consultant Representative
Progressive Insurance
06.2023 - 08.2025
- Analyzed customer needs to recommend tailored insurance solutions.
- Developed and maintained strong client relationships through effective communication strategies.
- Collaborated with underwriting teams to ensure accurate policy coverage for clients.
- Educated clients on insurance products, enhancing understanding and satisfaction levels.
Senior Sales Administrator
Walmart
07.2023 - 08.2024
- Coordinated sales support activities to enhance customer satisfaction and streamline operations.
- Managed inventory levels, ensuring timely replenishment and optimal stock availability.
- Developed training materials for new team members, improving onboarding efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
Education
Bachelor of Arts -
Columbus State University
Columbus, GA08-2028
High School Diploma -
Carver High School
Columbus GA05-2024
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Medical insurance
Timeline
Patient Service Representative
Anthem Healthcare
09.2024 - 10.2025
Senior Sales Administrator
Walmart
07.2023 - 08.2024
Sales Consultant Representative
Progressive Insurance
06.2023 - 08.2025
Bachelor of Arts -
Columbus State University
High School Diploma -
Carver High School