Kalei Cobb

• Ensure organizational compliance with federal, state, and internal regulations through audits, documentation review, and corrective action tracking
• Review, verify, and approve third-party onboarding and compliance documentation to meet regulatory and policy standards
• Maintain audit-ready compliance records across internal systems and documentation platforms
• Identify compliance and operational risk exposure and recommend mitigation strategies to leadership
• Monitor regulatory updates and communicate impacts to internal stakeholders
• Support internal and external audits, investigations, and compliance reviews
• Track compliance performance metrics and prepare reports for leadership review
• Provide compliance guidance and training to internal teams to support adherence and risk reduction

● Provide customer service and support to students, staff, and colleagues of three Northwest Georgia colleges

● Oversight of daily store operations

●Communicate with customers and college faculty in-store, via phone (Call Center), live chat & email

●Shipping & receiving lead of a fulfillment team that sends out thousands of order each semester

●Filing publisher invoices via Bill.com & Quickbooks

●Approved payroll and submitted month & yearly accounting via Quickbooks

●Train & supervise a seasonal team of 10-20 people each semester