Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalei Sobojinski

Loganville,WI

Summary

Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities. Experienced Crew Trainer with 1 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Full Time ASM

Rue 21
06.2023 - 11.2024
  • Developed strong working relationships with staff, fostering positive work environments.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Loss prevention records training.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Performed daily operations to maintain store cleanliness and organization.
  • Analyzed sales data from previous year to adjust sales goals.
  • Sat in on meetings with DM's
  • Opened and Closed daily by myself, monitored shift changes.
  • Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.

Team Trainer

Culver Franchising System
11.2023 - Current
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Maintained current knowledge of all team position requirements.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Demonstrated new products, procedures and techniques to employees.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
  • Maintained thorough documentation of each employee''s progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
  • Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
  • Tracked employee progress throughout their training journey, adjusting course material as necessary for optimal learning outcomes.
  • Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored 8 new personnel hired to fulfill various roles.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Shift Leader

Culvers Franchising System
08.2020 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintain clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promote a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives often.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Education

High School Diploma -

Reedsburg Area High School
Reedsburg, WI
05.2022

Skills

  • Cash handling
  • Proficient loss prevention knowledge
  • Ability to train new employees and cross-train existing
  • Follow all operation manuals and procedures
  • Excellent Food Safety knowledge
  • Excellent POS system knowledge
  • Proficient in multitasking
  • Ability to set goals and analyze data\
  • Ability to lead shifts/ communicate proficiently

Certification

ServSafe Certification expires 2027

Timeline

Team Trainer

Culver Franchising System
11.2023 - Current

Full Time ASM

Rue 21
06.2023 - 11.2024

Shift Leader

Culvers Franchising System
08.2020 - 06.2023

High School Diploma -

Reedsburg Area High School

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Kalei Sobojinski