Kaleigh Bird
Northampton,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable individual with pleasant demeanor and terrific work ethic.
Overview
6
6
years of professional experience
Work History
Manager
Ritas Italian Ice
Walnutport, PA
06.2022 - Current
- Oversaw employee performance by coordinating daily tasks and reinforcing company policies for consistent service.
- Conducted interviews with job applicants to assess qualifications and fit for positions.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Welcomed customers, shared menu details, and enhanced their dining experience.
- Executed customer orders by efficiently scooping ice cream into dishes or cones for timely service.
- Operated a cash register to collect payments from customers.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
Coffee Shop Worker
Dunkin' Donuts
Walnutport, PA
03.2021 - 08.2021
- Greeted customers and provided friendly customer service.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Maintained cleanliness of work areas by regularly tidying and organizing spaces., equipment, utensils, dishes, and silverware.
- Assisted in preparing pastries such as cakes, cookies, and muffins, contributing to daily menu offerings.
- Maintained cleanliness of work areas, equipment, utensils, dishes, and silverware to uphold health standards.
- Monitored stock levels and communicated needs to supervisors.
- Monitored stock levels and proactively communicated needs to supervisors to ensure uninterrupted service.
- Assisted in training new employees on proper operational procedures.
Education
High School Diploma -
Northampton Area High School
Northampton, PASkills
- Payment Processing
- Cash Handling
- Cash Register
- POS Systems
- Quality Assurance
- Food Handling Safety
- Sanitization
- Menu and Service Offering Knowledge
- Order Taking
- Sales Techniques
- Marketing Strategies
- Supply Restocking
- Staff Training
- Guest Service
- Greeting Customers
Timeline
Manager
Ritas Italian Ice
06.2022 - Current
Coffee Shop Worker
Dunkin' Donuts
03.2021 - 08.2021
High School Diploma -
Northampton Area High School