Tracy Agostini
Clinton Township,MI
Summary
Efficient and motivated individual with over a decade worth of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
17
17
years of professional experience
Work History
Manager
Pro Mower & Snow Equipment
Warren, MI
05.2005 - 03.2022
- Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Researched parts availability, pricing and delivery times.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Managed employee schedules and daily assignments.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
High School Diploma -
Fraser High School
Fraser, MI06-1990
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Multi-Task Management
- Customer Service
- Filing
- Credit card payment processing
- Payment Processing
- Data Collection
- Scheduling
Timeline
Manager
Pro Mower & Snow Equipment
05.2005 - 03.2022
High School Diploma -
Fraser High School
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