Kaleigh Castellano
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Adelinas Restaurant & Bar
12.2021 - 05.2022
- Provided full tableside service in a brand new, busy, and upscale restaurant in downtown Chestnut Hill.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end items and specials to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems as well as communicating them to management.
- Delivered personalized service to influential parties such as food critics/bloggers to ensure positive reviews for the business.
Server
Craft Manayunk
05.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen and bar staff.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences and suggest pairings.
Server
Perkins Restaurant and Bakery
09.2017 - 12.2019
- Balanced 8 table sections in a fast-paced environment with quick turnover while ensuring customer satisfaction.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, silverware, trays, and delivery bags.
Education
Bachelor of Science - Business Administration, Food Marketing
Saint Joseph's University
Philadelphia, PA05.2022
Skills
- Menu Memorization and Presentation
- Customer Service and Rapport
- Fine Dining Expertise
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- POS Systems Operations
- Conflict and Complaint Resolution
- Suggestive Selling
- Table Setting
- Wine and Liquor Service/ Pairings
Timeline
Fine Dining Server
Adelinas Restaurant & Bar
12.2021 - 05.2022
Server
Craft Manayunk
05.2021 - 09.2021
Server
Perkins Restaurant and Bakery
09.2017 - 12.2019
Bachelor of Science - Business Administration, Food Marketing
Saint Joseph's University
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