Your Name
Summary
Enthusiastic and reliable professional takes pride in providing excellent Guest service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
La Padrona
Boston, MA
05.2024 - 11.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Fine Dining Server
Davio’s Northern Italian Steakhouse
Boston, MA
08.2021 - 09.2023
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Restaurant Server
Burtons Grill
Nashua, NH
01.2019 - 08.2020
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Skills
- Warm and Friendly
- Cool Under Pressure
- Teamwork
- Menu Memorization and Presentation
- Recommend Menu Items
- Customer Service
- Upselling Skills
- High-Volume Dining
- Fine Dining Expertise
- Bottle Service
- Wine Pairings
Timeline
Fine Dining Server
La Padrona
05.2024 - 11.2024
Fine Dining Server
Davio’s Northern Italian Steakhouse
08.2021 - 09.2023
Restaurant Server
Burtons Grill
01.2019 - 08.2020