Kaleigh Critchlow
Lynnwood,WA
Summary
Experienced retail worker and lead with a strong work ethic, and a passion for delivering excellent customer service. Proven ability to support and motivate teams in fast-paced environments, while maintaining high standards of quality and efficiency. Known for a positive attitude, eagerness to learn, and dedication to creating a welcoming, community-focused atmosphere. Excited to use my unique set of skills and immense care for others for the Patient Care Coordinator position.
Overview
9
9
years of professional experience
Work History
Fresh Department Lead
QFC Grocery
Mountlake Terrace, WA
03.2020 - 02.2025
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Coordinated and wrote team schedules to optimize workflow and maintain productivity levels.
- Trained new employees on tools, systems, and safety procedures.
- Implemented inventory management practices to streamline stock control processes. Included an independently run monthly 14-hour overnight inventory.
- Facilitated interdepartmental communication to enhance teamwork and project outcomes.
- Resolved customer inquiries promptly, delivering excellent service to boost satisfaction, leading to loyal, returning customers.
Assistant Manager
Aramark WWU
Bellingham, WA
12.2017 - 03.2020
- Assisted in training new employees on company policies and procedures.
- Oversaw cash handling processes to maintain accuracy in financial transactions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored staff on food preparation and safety standards.
- Managed cash handling procedures to ensure accuracy and compliance.
Front Office Assistant
Rock Springs Apartments
Cheney, WA
05.2016 - 09.2016
- Maintained confidential files and ensured compliance with data protection policies.
- Drew up leases and carried out in-person signing sessions with renters.
- Performed data entry of renters' information into the correct files.
- Organized filing system for customer records and documents.
- Processed payments from customers using cash, credit cards or checks.
- Supported team members by providing administrative assistance as needed.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Education
Bachelor of Arts - WGSS, Minoring in Political Science
Western Washington University
Bellingham, WAHigh School Diploma -
Cheney High School
Cheney, WA06-2016
Skills
- Community Engagement, Customer Service, and Customer Relationships
- Team Leadership, Training, and Scheduling
- Process Optimization and Time Management
- Recordkeeping and Sales Reporting
- Flexible, Eager to Learn, and Adaptable to New Roles
- Strong Sense of Ownership and Personal Accountability
- Customer-facing experience includes cashiering, food serving, and retail
- Entering and Maintaining Confidential Files in Compliance with Data Protection Laws and Policies
References
References available upon request.
Timeline
Fresh Department Lead
QFC Grocery
03.2020 - 02.2025
Assistant Manager
Aramark WWU
12.2017 - 03.2020
Front Office Assistant
Rock Springs Apartments
05.2016 - 09.2016
Bachelor of Arts - WGSS, Minoring in Political Science
Western Washington University
High School Diploma -
Cheney High School