Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kaleigh Davidson

Jonesville

Summary

Offering a positive attitude and genuine interest in helping others, ready to thrive in a client-focused environment. Brings the ability to quickly learn company procedures and services, ensuring accurate and efficient client support. Ready to use and develop communication and problem-solving skills in the counselor role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

State Farm
Natchez, MS
08.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

Shelter Insurance
Hattiesburg, MS
03.2022 - 06.2024
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Assisted in processing orders and managing returns to enhance customer satisfaction.
  • Collaborated with team members to streamline customer service processes and improve efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Master of Arts - Counseling

Northwestern University
Evanston, IL
09-2027

Bachelor of Science - Psychology

The University of Southern Mississippi
Hattiesburg, MS
12-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution

Timeline

Customer Service Representative

State Farm
08.2024 - 01.2025

Customer Service Representative

Shelter Insurance
03.2022 - 06.2024

Master of Arts - Counseling

Northwestern University

Bachelor of Science - Psychology

The University of Southern Mississippi
Kaleigh Davidson