Kaleigh D. Bishop
Allen,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling guest inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Pub W
10.2023 - 09.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks to maintain high service standards.
- Trained and mentored new servers and MIT on menu items, service techniques, and restaurant policies.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guests.
- Developed strategies to optimize table turnover during peak hours.
- Improved workflow by anticipating guest needs and managing priorities effectively.
Key Manager
Coolgreens
04.2022 - 10.2023
- Providing excellent customer service in a fast pace, multi-task environment
- Interacting with POS system to ensure accurate customer billing
- Perform cleaning duties in compliance with health and safety codes
- Conducting interview and hiring process
- Open and close restaurant which includes cleaning, food preparation, performing audits, putting away truck orders and prepare associated accounting paperwork
- Provide feedback and guiding staff to ensure a clean and safe workplace
- Assist with training for future General Managers and leads
- Delegating jobs to our team ensuring everything is being done in a timely manner
Server
Metro Diner
11.2021 - 08.2022
- Providing excellent customer service in a fast pace, multi-task environment
- Maintain customer relations resulting in several regular, repeat customer requesting my service
- Successfully upsell products to customers
- Interacting with POS system to ensure accurate customer billing
Key Manager
Razzoo's
05.2021 - 11.2021
- Participate in interview process and make hiring recommendations
- Provide feedback on team member performance which includes conducting performance evaluations and write-ups for disciplinary action
- Manage POS system which includes training and problem resolution
- Conduct opening and closing audits to ensure properly completed
- Manage distribution of cash to registers during opening procedures
- Close out registers, perform audit and prepare associated accounting paperwork
- Accurately account for and distribute tips for staff
- Manage difficult patrons to ensure the safety of staff and other customers
- Socialize with guests to ensure proper care is provided
- Assist hosts/hostess, servers, bussers and kitchen when needed
- Monitor tables for legal consumption of alcohol and ensure no alcohol left the building as required by Able Commission
- Assist with training process for servers and hosts/hostesses
Manager
Fire House Subs, Oklahoma City
02.2021 - 05.2021
- Responsible for all food prep during shift
- Oversee food production to ensure compliance with health and safety codes
- Perform opening and closing register drawer audit and prepare associated accounting paperwork
- Provide training and coaching to team members
- Perform receiving, inspection and inventory management duties
- Ensure restaurant is properly cleaned according to ensure compliance with health and safety codes
- Perform closing tasks to ensure restaurant is ready for the next open
- Interacting with POS system to ensure accurate customer billing
- Delegate general duties, as needed to ensure excellent customer service
Education Team Member, Cashier
Medicine Park Aquarium, Medicine park
05.2019 - 02.2020
- Maintained and managed inventory supplies as required to ensure proper care of the animals
- Cleaned bathrooms, floor, and glass to provide an excellent guest experience
- Performed cashier duties in the gift shop, as needed
- Assisted guest when feeding animals to ensure safety for both
- Educated guest about certain animals at different stations
- Performed closing tasks to ensure a clean and safe work environment for each day.
Education
High School -
Elgin High School
Elgin, Oklahoma06-2020
Skills
- Organizing
- Cleaning
- High volume dining
- Customer service
- POS systems
- Managerial experience
- Effective team leader
- Diligent leader
- Order accuracy
Timeline
Server
Pub W
10.2023 - 09.2025
Key Manager
Coolgreens
04.2022 - 10.2023
Server
Metro Diner
11.2021 - 08.2022
Key Manager
Razzoo's
05.2021 - 11.2021
Manager
Fire House Subs, Oklahoma City
02.2021 - 05.2021
Education Team Member, Cashier
Medicine Park Aquarium, Medicine park
05.2019 - 02.2020
High School -
Elgin High School
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