Kaleigh Holomuzki
Cincinnati,OH
Summary
Dynamic professional with extensive experience in customer feedback systems and staff supervision at Crunch Fitness. Achieved significant improvements in member satisfaction and streamlined onboarding processes. Expertise in training development and inventory management, consistently meeting membership goals through effective communication and time management. Recognized for enhancing staff performance, boosting company morale and productivity.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Crunch Fitness
Cincinnati, Ohio
05.2025 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Developed training materials for new employees to enhance onboarding processes.
- Implemented customer feedback systems to improve member satisfaction levels.
- Collaborated with staff on special projects and initiatives.
Member Service Manager
Crunch Fitness
Cincinnati, Ohio
12.2024 - 05.2025
- Maintained accurate records of more than 8,000 member accounts and transaction data securely.
- Monitored team performance to ensure quality customer service standards were met.
- Created reports summarizing progress towards meeting membership goals and objectives.
- Managed member inquiries and resolved issues promptly and efficiently.
Member Service Representative
Crunch Fitness
Cincinnati, Ohio
08.2022 - 11.2024
- Assisted members with inquiries and provided information about gym services.
- Collaborated with team members to maintain a clean and welcoming environment.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Education
Some College (No Degree) - Biology
University of Cincinnati
Cincinnati, OHSkills
- Customer feedback
- Inventory management
- Staff supervision
- Membership administration
- Training development
- Supplier communication
- Time management
Affiliations
- Reading
- Fitness/Wellness
- Social Media Creative
- Gourmet
References
References available upon request.
Timeline
Assistant General Manager
Crunch Fitness
05.2025 - Current
Member Service Manager
Crunch Fitness
12.2024 - 05.2025
Member Service Representative
Crunch Fitness
08.2022 - 11.2024
Some College (No Degree) - Biology
University of Cincinnati