April Salmons
Watertown
Summary
Results-driven management professional with over 25 years of experience in store operations and team leadership. Expertise in enhancing sales through innovative merchandising strategies and exceptional customer service. Proven track record in team development and operational process improvement. Strong problem-solving and communication skills foster customer loyalty and engagement.
Overview
14
14
years of professional experience
Work History
General Manager
Petco
Watertown
09.2024 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented sales strategies to increase customer engagement and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Manger
Humzell
Saratoga Springs
12.2022 - 09.2024
- Managed team performance and provided training for skill development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
General Manager
Old Navy
Watertown
06.2021 - 01.2023
- Led store operations, overseeing a team of 75 employees and maintaining a positive work environment.
- Implemented effective merchandising strategies, resulting in a increase in sales during tenure.
- Successfully managed new product introductions, ensuring seamless integration into the store's offerings.
Manager
Victoria’s Secret
Watertown
01.2015 - 06.2021
- Managed day-to-day store operations, including staffing, training, and performance evaluations.
- Orchestrated visually appealing displays that contributed to a growth in customer engagement.
- Regularly reviewed sales reports and customer feedback to identify areas for improvement.
Multi-Unit Manager
Retail Group of America
Watertown
04.2012 - 01.2015
- Oversaw multiple retail locations, ensuring consistency in operations, branding, and customer experience.
- Implemented standardized procedures across locations, resulting in improved efficiency and customer satisfaction.
- Analyzed sales data to identify trends and opportunities for improvement.
Skills
- Store operations management
- Training and supervision
- Merchandising and visual display
- Sales analysis
- Customer feedback
- Budgeting and financial record keeping
- New location start-up
- Inventory management
- Pricing strategies
- Problem-solving skills
- Effective communication
- Computer systems proficiency
- POS scanning
- Retail operations
Additional Information
Impeccable references available upon request.
Timeline
General Manager
Petco
09.2024 - Current
Manger
Humzell
12.2022 - 09.2024
General Manager
Old Navy
06.2021 - 01.2023
Manager
Victoria’s Secret
01.2015 - 06.2021
Multi-Unit Manager
Retail Group of America
04.2012 - 01.2015