Summary
Overview
Work History
Education
Skills
Timeline
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Carlton Godfrey

Conyers,GA

Summary

Professional automotive service professional with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and effective repair management. Known for reliability and adaptability in changing environments. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery.

Automotive professional with solid background in managing service operations and ensuring high-quality customer experiences. Known for fostering collaboration within teams and adapting to dynamic environments. Expertise in diagnostics, repair coordination, and customer relations.

Overview

20
20
years of professional experience

Work History

General Manager

Tire Discounters
11.2023 - Current
  • Directed daily operations to enhance team productivity and service quality.
  • Implemented process improvements to streamline workflow and reduce operational delays.
  • Managed inventory levels using data-driven approaches to optimize stock availability.
  • Led staff training sessions promoting adherence to company policies and safety standards.
  • Assisted customers with service requests and inquiries, ensuring high satisfaction levels.
  • Coordinated service appointments and follow-ups to optimize workflow efficiency.
  • Facilitated communication between customers and technicians to ensure accurate service requirements.
  • Managed service schedules to optimize workflow and minimize customer wait times.

Store Manager

Mavis Tire & Brakes
  • Store Managers are responsible for the management of a retail store location and ensuring maximum profitability by driving sales, monitoring inventory and expenses, managing personnel and controlling operating costs.
  • I direct the work of technicians and mechanics to ensure the timely and safe completion of high-quality vehicle repair and maintenance.
  • I communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance and ensure complete customer satisfaction.
  • With the help of the digital dashboard I can track the progress and success of the stores retail goals.
  • With qualifying skills and qualifications I can guide and successfully lead the team of assistant, managers, service, managers, technicians, and mechanics to a successful profitable weeks earning.
  • Through the digital dashboard, I am responsible for tracking time management and profit management.

Automotive Technician

01.2006 - 07.2021
  • Quick Lube oil changes and tire rotation diesel service
  • Perform all open recalls
  • Perform all warranty work through a level 3 status
  • Record customer/vehicle information, update repair history, and fleet account information using shop management software.
  • Verify and Diagnose cause of customer complaints using various tools and diagnostic testing procedures.
  • Obtain technical data such as: wiring schematics, repair procedures, and specifications using various online information systems.
  • Determine needed repair.
  • Prepare estimate for total cost of repairs, consult customer and close on repair sale.
  • Coordinate workloads amongst other technicians and supervise all testing and repairs.
  • Install aftermarket mobile electronics including: anti-theft systems, audio and video equipment, remote starters, navigation systems etc.
  • Mavis Tire & Brake July 2021 - Present
  • Dekalb County Government Sep 2020 - Jul 2021
  • Carvana Inspection Center Jul 2020 - Sep 2020
  • DriveTime Inspection Center Feb 2016 - March 2020

Education

High School Diploma -

Columbia High School
Decatur, GA
05-2005

Skills

  • Automotive service expertise
  • Certified in Fiat Chrysler Automotive
  • Inventory management for new and used cars
  • Proficient in managing customer relations
  • Effective multitasking
  • Client relationship management
  • Analytical problem-solving
  • Customer engagement
  • Retail operations management
  • Client relations management
  • Employee training
  • Store operations management
  • Collaborative team member
  • Operational efficiency management
  • Issue resolution
  • Team leadership

Timeline

General Manager

Tire Discounters
11.2023 - Current

Automotive Technician

01.2006 - 07.2021

Store Manager

Mavis Tire & Brakes

High School Diploma -

Columbia High School

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Carlton Godfrey