Ritza Clervius
Jacksonville
Summary
Customer-focused professional with over 10 years of experience enhancing client satisfaction and resolving inquiries in high-pressure environments. Skilled in building strong client relationships and employing effective communication and problem-solving strategies to meet business objectives. Experienced in managing multiple tasks efficiently using various software systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Manager
Pet Supplies Plus
Jacksonville
10.2024 - Current
- Supervised daily operations of store, ensuring efficient workflow and optimal customer experience.
- Managed and trained team of 11 employees, coordinating schedules and overseeing performance to enhance team effectiveness.
- Deliver exceptional customer service and maintain a welcoming environment.
- Oversaw inventory management, including ordering and stocking, while conducting regular audits to maintain accuracy.
- Create and implement effective merchandising strategies to drive sales growth.
Automotive Service Advisor
Jacksonville Chrysler Jeep Dodge Ram
Jacksonville
02.2022 - 09.2024
- Advised customers on warranty coverage and facilitated warranty claims to ensure seamless service experience.
- Greeted customers promptly, assessed needs to recommend tailored automotive services enhancing customer satisfaction.
- Managed high volume of calls, scheduling appointments efficiently to optimize service workflow.
- Collaborated with technicians to prioritize repair orders based on urgency and parts availability.
- Utilized computer systems to document service history and maintain accurate records.
Home Health Aid
Healing Hands Inc.
Jacksonville
08.2020 - 04.2023
- Assisted patients with daily activities including bathing, grooming, dressing, and mobility support.
- Supported medication adherence and prepared meals per care plans to promote client health and well-being.
- Monitored changes in clients' conditions and reported findings to supervisors to ensure timely adjustments in care.
- Provided compassionate, in-home personal care to clients, ensuring safety and comfort.
Patient Care Rep Lead
Family Care Partners
Jacksonville
02.2019 - 11.2020
- Served as main contact for escalated patient concerns, resolving issues promptly to ensure patient satisfaction.
- Supervised patient care representatives, training and evaluating performance to enhance service quality.
- Collaborated with healthcare providers to streamline scheduling and optimize patient flow.
- Oversaw daily operations, ensuring compliance with HIPAA and internal policies.
Education
Bachelor of Business Administration -
Strayer University
06.2027
High School Diploma -
Junction City Senior High
Junction City, KS05.2016
Skills
- Sales and marketing
- Account management
- Leadership and management
- Data analysis and reporting
- Computer proficiency
- Microsoft Office Suite
- Mac OS proficiency
- Office administration skills
- Relationship management
- Accounts payable processes
- Automotive service expertise
- Home health care assistance
- Medical office operations
- Medical billing
- Medicare knowledge
Certification
• CCMA (Certified Clinical Medical Assistant)
• BLS Certification (Basic Life Support)
• ASE Certification (Automotive Service Excellence)
• ServSafe
• BLS Certification (Basic Life Support)
• ASE Certification (Automotive Service Excellence)
• ServSafe
Timeline
Retail Manager
Pet Supplies Plus
10.2024 - Current
Automotive Service Advisor
Jacksonville Chrysler Jeep Dodge Ram
02.2022 - 09.2024
Home Health Aid
Healing Hands Inc.
08.2020 - 04.2023
Patient Care Rep Lead
Family Care Partners
02.2019 - 11.2020
Bachelor of Business Administration -
Strayer University
High School Diploma -
Junction City Senior High